Service Delivery Coordinator

I'm working with a well-established, award-winning client based in Bury, Manchester, who is looking to hire a Service Delivery Coordinator to join their friendly and fast-growing team. This is an exciting opportunity to work with a highly reputable business known for its exceptional customer service and commitment to innovation.

The company operates in a B2B environment and prides itself on a people-first culture, where collaboration, support, and continuous improvement are at the heart of everything they do. This role would suit someone highly organised, proactive, and comfortable managing client relationships in a service-focused environment.

Key Responsibilities

• Act as the main point of contact for key client accounts
• Handle and resolve a wide range of service and account-related queries
• Manage account transitions (e.g. change of details) within agreed timeframes
• Coordinate internal resources to support the rollout of operational projects and ensure smooth delivery
• Monitor and report on service data accuracy; investigate and resolve discrepancies
• Support the successful launch of new products/services with clear communication across teams and with clients
• Provide insight on competitor activity to help drive service enhancements
• Deliver post-sales support and assist with customer care matters
• Produce regular and ad hoc client reports
• Attend client meetings off-site when required

What We’re Looking For

• Excellent organisational and time-management skills
• Confident communicator, both written and verbal
• High attention to detail with a methodical approach
• Good numerical skills and confidence handling data
• Strong proficiency in Microsoft Excel and Outlook
• A proactive, positive, and team-oriented attitude
• Able to work independently and manage multiple priorities

Desirable Experience

• Previous experience in a service delivery, customer experience, or account management role
• Background in a B2B or regulated environment is advantageous but not essential

Benefits

• 25 days holiday plus bank holidays
• Annual performance-related bonus
• Flexitime
• Free on-site parking
• On-site gym
• Wellbeing support
• Regular social and team-building events

If you're an experienced service professional looking to join a company with a fantastic culture, strong values, and great progression opportunities, I’d love to hear from you.