Service Delivery Coordinator

Hybrid - 1 or 2 days a week in Brighton office

A rapidly growing telecommunications company is seeking a dedicated Service Delivery Coordinator to join the Operations team. This is a fantastic opportunity to be the face of the company, ensuring a seamless experience for customers from sales handover to service activation.

As a Service Delivery Coordinator, you'll be at the heart of the customer journey, managing communications and coordinating the provisioning of new services. You'll work closely with customers, carriers, and internal teams to ensure timely and accurate service delivery.

Key Responsibilities:

• Validating customer orders and gathering essential information.
• Assisting with orders and liaising with carriers throughout the order lifecycle.
• Ordering equipment and services from key suppliers.
• Coordinating engineer visits to customer sites.
• Managing customer communications via email, phone, and video.
• Updating internal databases and handing over live services to support and accounting teams.
• Providing post-installation training to customers.
• Maintaining exceptional service for existing customers.
• Assisting with general office administration and phone queries.

Key Skills:

• Customer-Focused: A genuine concern for customer satisfaction, demonstrated through clear communication and proactive actions.
• Organised & Detail-Oriented: Ability to prioritize tasks, manage a fast-paced workload, and maintain high attention to detail.
• Strong Communicator: Excellent written and spoken English with the ability to compose clear and effective communications. Confidence on the phone for problem resolution.
• Tech-Savvy: Good general computer skills and comfortable using web-based systems. Experience with Google Apps (or Microsoft equivalent) is beneficial.
• Problem Solver: Ability to work independently, resolve operational issues, and escalate when necessary.
• Team Player: Willingness to collaborate effectively with colleagues while respecting their work.
• Flexible: An open mind and willingness to adapt as the company grows.

For more information please contact Charles Jenson Recruitment.

Service Delivery Coordinator, Customer Service, Operations, Project Coordinator, Telecommunications, Brighton, Client Relations, Account Management, Order Management, Customer Support, IT Coordinator, Communications.