Service Delivery Lead

Our client, a leading global IT service provider,is recruiting for a Service Delivery Lead to join their business in Rugby, UK.

Special Criteria:

• Need Active SC Cleared candidates. Lapsed SC/ Expired SC cannot be considered.

• Applicants should be holding Single British Nationality. (Dual Nationality and visa -dependent cannot be considered.)

• Candidate should be available for 24*7 Support.

• Candidate should be available for on -call anytime.

Mandatory Skills:

• Managed Engine Ops ( Performance and Availability monitoring – Server, FW, Infra)

• Trellix – AV malware, SIEM, DLP, Native Encryption, EPO ( E Policy enforcement)

• Tenable SC – Vulnerability management

• AXIOM – HRSM security ( log inspection, Investigation )

• ARCON – Endpoint Privilege Management 

• CISCO FNC – firewall Management console

• CISCO firepower & Fortigate ( remote access )

Desired characteristics: 

• Experience with HMGSPF, JSP 440, JSP 490, NCSC ten steps to cyber security, MOD Cyber Security Directives.

• Cyber security certifications (SANS, ISACA, ISC2, CISSP, GIAC, CISA, CISM) preferred.

• Quickly able to technically analyse, diagnose, and resolve incidents and requests.

• Resolve issues and ensure that IT infrastructure remains secure and compliant.

• Good understanding of networks and Domain Structure.

Job description: 

• Strong experience with 10+ years minimum in Infrastructure and cybersecurity domains.

• Should be strong in Cybersecurity & Infrastructure managing and driving 24X7 support in rotation shift, lead L2 and L3 team members to manage day to day operations as service contract.  

• Set up a strong KPI to track them on a regular basis to measure performance of the team.

• Should have strong experience and knowledge around ITIL framework in setting up Incident, Change and Problem management aligned with client framework / expectations.

• Drive action tracker, RISK register to address smooth delivery with quality in delivery.

• Be a single point of contact for all escalated cases, reduce the impact with a defined delivery framework.

• Should have technical experience and knowledge on Infrastructure and security systems and services, including SIEM, Data Protection, Tokenization, Endpoint Detection and Response, Encryption and Security Event Management, IAM/PAM, Firewalls, Vulnerabilities management process, patching criticality and process, Cloud/on Prem - VM, Database, Back and Redundancy etc.

• Mandate to have experience and knowledge around Managed Engine Ops ( Performance and Availability monitoring – Server, FW, Infra), Trellix – AV malware, SIEM, DLP, Native Encryption, EPO ( E Policy enforcement), Tenable SC – Vulnerability management, AXIOM – HRSM security ( log inspection, Investigation ), ARCON – Endpoint Privilege Management, CISCO FNC – firewall Management console, CISCO firepower & Fortigate ( remote access )

• Monitor and Manage SLA for overall project and performance metrics such as incident response times and resolution rates to avoid penalty.

• Conduct regular SLA review with team, stakeholder to ensure alignment with business requirements.

• Identify areas for improvements and implement changes to enhance SLA performance through reporting and Dashboard for operations.

• Ensuring the agreed objectives and success criteria are delivered on time and within budget

• Identifies and facilitates the resolution of any issues that may arise.

• Develop and manage overall infrastructure and ensure comprehensive cyber security strategies are implemented.

• Initiate strong Governance model, regular connect and review on Daily, weekly, Monthly, Quarterly.

• Run planning workshops in collaboration with the technical and functional project teams to ensure a thorough understanding of requirements, which should be captured in the business requirements specification.

• Monitor and report project progress to stakeholders, addressing any risks/issues or variation promptly.

• Maintain thorough project documentation, including project plans, risk assessments, and status reports

• Conduct regular project team meetings to review progress, address challenges, and facilitate knowledge sharing.

• Establish and maintain strong relationships with key stakeholders, including business units, senior management, and external vendors.

• Communicate project status, risks, and issues effectively to stakeholders, providing transparency and managing expectations.

• Conduct project reviews and lessons learned sessions to identify areas for improvement and implement corrective actions.

• Identify project risks and proactively develop mitigation strategies to minimise their impact.

• Manage project issues, track resolutions, and escalate as necessary to ensure timely resolution.

• Should have good experience on overall cyber security and Vulnerability Scanner tools such as Tenable.

• Should have good experience on Endpoint encryption and Centralized encryption policy creation and management.

If you know of anyone within your network who may also be interested in this position,would you please forward this ‘Email & Role’ to them.

Please note:

1. That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your CV for the position.

2. Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for

3. If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you.

4. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. Any views expressed in this message are those of the individual sender.

Group Head Office

Manning Global AG

Hohenzollernstraße 60, 80801 Munich, Germany

Sitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael Manning

Munich (DE) – Dublin (IRE) – Liverpool (UK) – Zurich (CH) - Maastricht (NL)

Lille (FR) – Changzhou (CN) – New York/Houston (USA) – Zagreb (HR)

Timișoara (RO) – Madrid (ES) – Istanbul (TR) – Mexico (DF) – New Delhi (India)