Service Delivery Leader

Service Delivery Leader

Location: Gateshead and Newcastle

Salary:  £16.27 per hour

Vacancy Type: Permanent, Full Time (40 hours per week)

Could this be the role that makes a real difference in your career—and in people’s lives?

At The organisation, they’re looking for an inspiring and committed Service Delivery Lead to join their passionate team. This is an opportunity to take a lead role in shaping outstanding, person‑centred services that enable people with disabilities to live full, independent and meaningful lives.

Why work with The organisation?

They believe everyone they support has the right to a full and flourishing life — and the people who work with them are at the heart of making that happen.

Guided by their values — Open, Enabling, Inclusive and Courageous — they are proud to deliver high‑quality, compassionate services across adult care, children’s care and education. They go beyond “good enough”, always striving to deliver the very best outcomes for the people they support.

About the role

As Service Delivery Lead, you’ll play a vital leadership role across the service. You’ll support, motivate and develop staff, while ensuring people they support receive consistently high‑quality care that is tailored to their individual needs.

Your responsibilities will include:

• Taking full ownership of service delivery, quality and continuous improvement


• Developing and embedding effective systems and processes


• Supporting staff to deliver professional, flexible and personalised care


• Working collaboratively with relevant governing bodies and partners


• Contributing to service development and new business opportunities


• Ensuring compliance with all regulatory and quality standards

This is a varied and rewarding role for someone who thrives on responsibility, leadership and making a positive impact.

About you

They’re looking for someone who brings passion, professionalism and commitment to inclusive care.

You will:

• Hold a Level 5 qualification in Health & Social Care, or be willing to work towards it


• Have experience supporting adults with a range of disabilities and support needs


• Be confident leading teams and driving service quality


• Share their values and belief in person‑centred, community‑focused support

About their services

The organisation provides tailored, person‑centred support for adults with a wide range of disabilities and needs. Their focus is on:

• Building independence and daily living skills


• Supporting people in their own homes


• Encouraging active participation in the local community


• Helping people make friends, build relationships and feel they truly belong

Benefits of working with The Organisation

They know their people are their greatest asset — and they’re proud to reward them well:

• Your Birthday Off – Frontline care staff can take their birthday off from annual leave (plus a birthday card from them!)


• Great CQC, Great Reward –


• Recognition & Rewards – Personal recognition letters from their Executive Leadership Team and gift vouchers up to £50 for going above and beyond


• Excellent Training Package – Ongoing development and support


• Generous Annual Leave –


• Pension Scheme


• Employee Assistance Programme – Support when you need it most

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  • Good rating: £30 gift voucher for all staff
  
  
  • Outstanding rating: £50 gift voucher for all staff
  
  
  
  

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  • 25 days + 8 bank holidays (first 5 years)
  
  
  • Increasing to 28 days + 8 bank holidays after 5 years
  
  
  
  

If you’re ready to step into a leadership role where your work truly matters, they’d love to hear from you.

Apply today and help them create brighter futures together.

The organisation is the disability charity that’s committed to enabling children, young people and adults to live a life that adds up for them.

What makes life liveable is never down to just one thing - it’s the sum of many things. From friendship to fun; from companionship to community; from a great chat to a challenge overcome, it all adds up – to The organisation

Through a wide range of disability care, special education, and rehabilitation services they promote inclusion and wellbeing for all. Together, they work to see people take part, contribute and be valued. They put the elements in place that all add up to connected lives.

The organisation is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. All offers of employment are subject to an enhanced DBS/Access NI check.

The organisation is committed to the Disability Confident Scheme and to equal opportunities therefore they welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.

To Apply

If you feel you are a suitable candidate and would like to work for the organisation, please do not hesitate to apply.