Service Delivery Manager

Service Delivery Manager - Apprenticeships (Service Delivery)

Location: Home Based - with travel required as per customer/internal requirements

FIXED TERM CONTRACT - 12 Months

About the role:

As a Service Delivery Manager, you will serve as the trusted advisor and primary point of contact for QA's largest customers, ensuring the successful delivery of learning and apprenticeship programmes. Your role will involve representing the customer's voice internally, collaborating across multiple service lines, and driving service excellence aligned with customer talent strategies. You will drive Service performance across customer contracts, lead the provision of MI and provide ownership across complex escalations. You will also lead on customer and internal enhancements whilst maintaining strong relationships across QA to support overall objectives.

Key Responsibilities:
Build and maintain strong relationships with senior customer stakeholders, act as a trusted advisor, and ensure alignment between learning programmes and customer talent strategies.
Manage KPIs and contractual commitments across your customer portfolio and proactively mitigate risks to ensure successful Apprenticeship outcomes.
Serve as the primary operational point of contact for your customer portfolio within QA, fostering collaboration across service lines and internal teams to meet customer expectations and deliver integrated solutions.
Drive process enhancements, monitor programme outcomes, and report on progress, using insights to identify improvements and demonstrate value delivered.
Support the wider function, contribute to a high-performance culture, and ensure work is well-organised, aligned with QA goals, and escalated appropriately when needed.

Your Benefits:
27 days annual leave + bank holidays, 3 Training Days for QA courses & 2 volunteering days for a charity of your choice and professional Development, including qualifications.
We are an equal opportunity employer, our rankings on The Inclusive Top 50 UK Employers List are a testament to this and we are proud to be a Disability Confident employer. Please let us know what reasonable adjustments, if any, you require.

If this is the role for you, please apply and one of our friendly recruitment team will be in touch with the next steps.
QA is headquartered in London & New York.
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Safeguarding Statement:
QA is committed to safeguarding and promoting the welfare of children, young people and adults with care and support needs. We hold the expectation that all staff share this commitment in creating a safe and inclusive environment and as an organization, we comply with relevant legislation and best practices in safeguarding and safe recruitment.

This post is exempt from the Rehabilitation of Offenders Act 1974 and a comprehensive screening process will be undertaken on successful applicants including:

• an enhanced disclosure check
• Child Barring list check
• qualification checks
• online checks
• medical fitness
• identity and right to work

All applicants will be required to provide two references covering the previous three years and a Criminal Declaration form must be completed and returned ahead of interview.

We look forward to welcoming dedicated individuals who share our commitment to safety and well-being.

QA believes the future belongs to organisations that are able to learn, master and apply new skills at speed and scale, combining the power of human and machine intelligence. QA delivers tech learning solutions for cutting-edge skills development, flexible training options, and expert-led courses to drive innovation. We do this across 4 modalities, Apprenticeships, Instructor-led training, self-paced training and hands-on labs.

Apply now - here's how! Simply hit the apply button. But if you want to know more or have any questions, please email

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