Service Delivery Manager

You must be fully eligible to work in the UK and be able to travel into the office 3 days PW to apply for this role

A leading organisation is seeking a Service Delivery Manager to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone passionate about continuous improvement, service excellence, and knowledge sharing.

Key Responsibilities:

• Monitor and improve the quality of IT ticketing processes
• Develop and maintain a centralised knowledge base
• Identify and implement process improvements across service workflows
• Deliver training and support to IT teams on best practices
• Analyse performance metrics and drive service enhancements
• Collaborate with cross-functional teams to resolve recurring issues

Ideal Candidate Will Have:

• Strong experience with Service Delivery and knowledge management systems
• Experience within a similar role
• Familiarity with ITIL principles and service management frameworks
• Analytical mindset
• Excellent communication and documentation skills
• Proven ability to lead training and drive process improvements

If you're a proactive and detail-oriented professional looking to make a real impact in service delivery, we’d love to hear from you.