Service Delivery Manager

Location: Greater Belfast | Hybrid Working ??

Salary: Competitive | Benefits | Career Progression

We're hiring a Service Delivery Manager for a leading NI organisation that's investing in digital transformation. This is a newly created, strategic position offering leadership, technical input, and a genuine opportunity to shape the future of IT operations.

Why Apply?

• Lead IT Service Desk and supplier delivery operations
• Stay hands-on with tech: Office 365, Active Directory, patching
• Manage the shift to Infrastructure as a Service (IaaS)
• Drive ICT security culture aligned to ISO 27001
• Mentor a small, high-performing internal support team
• Contribute to strategy, compliance, and governance
• Report to the Head of ICT and deputise as needed

You'll Bring:

• Experience as an IT Manager, Service Delivery Lead, or Infrastructure Manager
• A track record of supplier/vendor management and SLA/KPI oversight
• Broad infrastructure knowledge (Office 365, AD, patching, hybrid environments)
• Security awareness and ISO-aligned best practice implementation

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Apply now or contact our team to find out more.

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