Service Delivery Manager

White Raven Resourcing Ltd are acting as a recruitment agency on behalf of our client.

Reporting to the General Manager, the Service Delivery Manager is responsible for the safe, high -quality, and efficient delivery of specialist training services at our client’s operational site in Anglesey, North Wales. You will lead multidisciplinary teams to achieve agreed objectives across Safety, Quality, Cost, Delivery, and People, ensuring services are delivered on time and in line with strategic plans.

Key Accountabilities

• Overall accountability for service delivery in line with short, medium, and long -term plans
  

• Leadership and line management of operational teams required to deliver contracted services
  

• Implementation and adherence to the organisation’s operating model, quality systems, processes, and procedures
  

• Driving performance, engagement, and accountability across a matrix workforce
  

• Building strong, collaborative relationships with internal stakeholders and supply chain partners
  

• Optimising operational performance to achieve sustainable long -term results
  

• Supporting the General Manager in meeting financial targets and milestones
  

• Using continuous improvement tools to increase efficiency, productivity, and cost effectiveness
  

Requirements

Required Skills & Experience

We are keen to hear from candidates with a background in operational leadership within a manufacturing, engineering, or similarly regulated environment. You are likely to demonstrate:

• Proven experience in a Service Delivery, Operations, Production, or Manufacturing Management role
  

• Strong leadership capability with a track record of managing multi -disciplinary teams and developing high performance cultures
  

• Solid understanding of quality management systems, process compliance, and continuous improvement methodologies (e.g., Lean, Six Sigma, CI tools)
  

• Experience of managing complex schedules, resource planning, and on -time delivery against customer commitments
  

• Financial awareness including budget control, cost optimisation, and delivery of efficiency savings
  

• Ability to work effectively within a matrix structure and influence stakeholders at all levels
  

• Excellent communication, problem -solving, and decision -making skills in a fast -paced operational setting
  

• Commitment to safety leadership and the promotion of a strong safety culture
  

Benefits

What's on offer:

• Salary up to £90,000 per annum
  

• 25 days’ annual leave plus bank holidays
  

• Holiday trading – buy or sell up to 5 days each year
  

• Additional leave for length of service (up to 5 extra days)
  

• Flexible working options – hours, location, and job share
  

• Private medical insurance for you and your family
  

• Life assurance up to 3× annual salary
  

• Pension scheme with up to 6% matched contribution
  

• Optional dental insurance
  

• Discounted gym and fitness memberships
  

• Cycle to Work scheme
  

• Eye test every two years with contribution towards glasses
  

• Wellbeing platform access for you and a family member
  

• Employee Assistance Programme providing emotional and legal support