Service Delivery Manager

Service Delivery Manager in City of London (EC2V) | Run-Time Group Ltd Search Search These jobs were popular with other job seekers IT Platform Services Manager Hays City of London (EC1) Competitive 1 month ago IT Service Manager Ashdown Group East London (E1), E1 £40,000 1 month ago Service & Operations Manager Nextech Group Limited City of London (EC1) £45000 - £55000 per annum + Private Health Care 3 weeks ago Head of IT Service Management Deerfoot Recruitment Solutions Birchwood, Hatfield (AL10), AL10 £110000 - £130000 per annum + + 30% Bonus + 7% Pension + More 1 week ago IT Team Leader - City based company GMA Consulting London to £75,000 plus bonus 3 weeks ago IT Manager Sanderson Government and Defence London £400 - £450 per day 1 week ago IT Operations Manager - MSP CV Screen Ltd Shoreditch, East London (E1), EC2A to £50,000 1 month ago IT manager, storage, backup & virtualisation Colt Technology Services UK Shoreditch, East London (E1), EC2A 3EH Competitive 1 month ago Software Application Manager Daniel James Resourcing Ltd South East London, London £50000 - £55000 per annum 4 weeks ago IT Technical Manager Euro Car Parks Central London (W1) From £80,000 to £90,000 per annum plus bonus 4 weeks ago IT Platform Services Manager Hays City of London (EC1) Competitive 1 month ago IT Service Manager Ashdown Group East London (E1), E1 £40,000 1 month ago Service & Operations Manager Nextech Group Limited City of London (EC1) £45000 - £55000 per annum + Private Health Care 3 weeks ago Head of IT Service Management Deerfoot Recruitment Solutions Birchwood, Hatfield (AL10), AL10 £110000 - £130000 per annum + + 30% Bonus + 7% Pension + More 1 week ago IT Team Leader - City based company GMA Consulting London to £75,000 plus bonus 3 weeks ago IT Manager Sanderson Government and Defence London £400 - £450 per day 1 week ago IT Operations Manager - MSP CV Screen Ltd Shoreditch, East London (E1), EC2A to £50,000 1 month ago IT manager, storage, backup & virtualisation Colt Technology Services UK Shoreditch, East London (E1), EC2A 3EH Competitive 1 month ago Software Application Manager Daniel James Resourcing Ltd South East London, London £50000 - £55000 per annum 4 weeks ago IT Technical Manager Euro Car Parks Central London (W1) From £80,000 to £90,000 per annum plus bonus 4 weeks ago Service Delivery Manager Run-Time Group Ltd City of London (EC2V) Permanent Published: in 2 weeks From £60,000 to £75,000 per annum Service Delivery Manager Run-Time Group Ltd A highly experienced Service Delivery Manager is needed to join one of the world's biggest players in Financial software. We’re seeking a proactive Service Delivery Manager who can take full ownership of the customer service lifecycle. You’ll be responsible for ensuring our clients receive consistently high-quality service, that performance targets are met, and that every interaction contributes to an exceptional customer experience. In this role, you’ll become the main point of contact for customers once they’re live, developing trusted relationships and ensuring our services continue to support their operational objectives. You’ll collaborate closely with internal teams across support, product, consultancy, and engineering to champion customer needs and maintain a seamless service environment. You’ll also oversee the delivery of service enhancements, small change requests, and ongoing improvements—coordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively. This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always looking for ways to elevate service quality. Applicant requirements: Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech Strong B2B relationship management experience, ideally in fintech or financial services Knowledge of ITIL and service level management (certification preferred) Experience supporting live customers and driving service improvements Skilled in incident/problem management and coordinating technical teams Strong analytical, communication, and stakeholder-management abilities Comfortable working in a dynamic, fast-changing environment Responsibilities: Own end-to-end service delivery and SLA performance Monitor service metrics and produce clear performance reporting Act as main customer contact and escalation point Build strong relationships and run regular service reviews Drive continuous improvement and resolve issues quickly Identify risks and implement mitigation plans Ensure SLA and contract compliance Support billing and identify efficiency opportunities Coordinate enhancements, upgrades, and minor change requests Similar Service Delivery Manager Jobs Popular with Other Job Seekers IT Platform Services Manager Hays City of London (EC1) Competitive 1 month ago IT Service Manager Ashdown Group East London (E1), E1 £40,000 1 month ago Service & Operations Manager Nextech Group Limited City of London (EC1) £45000 - £55000 per annum + Private Health Care 3 weeks ago Head of IT Service Management Deerfoot Recruitment Solutions Birchwood, Hatfield (AL10), AL10 £110000 - £130000 per annum + + 30% Bonus + 7% Pension + More 1 week ago IT Team Leader - City based company GMA Consulting London to £75,000 plus bonus 3 weeks ago IT Manager Sanderson Government and Defence London £400 - £450 per day 1 week ago IT Operations Manager - MSP CV Screen Ltd Shoreditch, East London (E1), EC2A to £50,000 1 month ago IT manager, storage, backup & virtualisation Colt Technology Services UK Shoreditch, East London (E1), EC2A 3EH Competitive 1 month ago Software Application Manager Daniel James Resourcing Ltd South East London, London £50000 - £55000 per annum 4 weeks ago IT Technical Manager Euro Car Parks Central London (W1) From £80,000 to £90,000 per annum plus bonus 4 weeks ago Service Delivery Manager jobs Service Delivery Manager jobs in City Of London IT jobs IT jobs in City Of London Management jobs Management jobs in City Of London Jobs in City Of London Services Manager jobs Release Manager jobs Manager Customer Services jobs Service Management jobs Service Delivery Consultant jobs Delivery Service jobs Delivery Specialist jobs Business Support Manager jobs Customer Service Manager jobs Service Manager jobs Delivery Manager jobs IT Service Delivery Manager jobs Global Service Delivery Manager jobs Logistics Development Manager jobs Country Service Delivery Managers jobs Service Delivery Director jobs Get hired. 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