Service Delivery Manager

Service Delivery Manager in Waterlooville (PO7) | Spectrum It Recruitment Limited Search Search These jobs were popular with other job seekers Delivery Manager FBI &TMT Fareham (PO14) £400 - £550 per day 3 weeks ago IT Service Delivery Manager CV Screen Ltd Parley, Christchurch (BH23), BH23 £38k - 40k per year + Excellent Benefits 3 days ago Service Manager Leidos Innovations UK Limited Aldershot (GU11) £70,000 per annum 6 days ago IT Technical Lead - MSP Eriban Business Services Ltd Southampton, Hampshire From £60,000 to £70,000 per annum 3 weeks ago IT Service Delivery Manager Trusted Technology Partnership Ringwood (BH24) £40 000 per annum 1 month ago Program Manager Saab UK Fareham (PO14) Negotiable 1 week ago Digital Project Manager (Agency) Spectrum It Recruitment Limited Southampton (SO14) Up to £50000 per annum 1 day ago Service Introduction / Service Transition Manager, Hybrid Sanderson Recruitment Swindon (SN1), SN1 £400 - £600 per day 1 day ago Project Manager Hays Portsmouth (PO1) £50000.0 - £55000.0 per annum + £55,000 4 days ago IT Service Manager CV Screen Ltd Parley, Christchurch (BH23), BH23 £32k - 34k per year + Excellent Benefits 3 days ago Delivery Manager FBI &TMT Fareham (PO14) £400 - £550 per day 3 weeks ago IT Service Delivery Manager CV Screen Ltd Parley, Christchurch (BH23), BH23 £38k - 40k per year + Excellent Benefits 3 days ago Service Manager Leidos Innovations UK Limited Aldershot (GU11) £70,000 per annum 6 days ago IT Technical Lead - MSP Eriban Business Services Ltd Southampton, Hampshire From £60,000 to £70,000 per annum 3 weeks ago IT Service Delivery Manager Trusted Technology Partnership Ringwood (BH24) £40 000 per annum 1 month ago Program Manager Saab UK Fareham (PO14) Negotiable 1 week ago Digital Project Manager (Agency) Spectrum It Recruitment Limited Southampton (SO14) Up to £50000 per annum 1 day ago Service Introduction / Service Transition Manager, Hybrid Sanderson Recruitment Swindon (SN1), SN1 £400 - £600 per day 1 day ago Project Manager Hays Portsmouth (PO1) £50000.0 - £55000.0 per annum + £55,000 4 days ago IT Service Manager CV Screen Ltd Parley, Christchurch (BH23), BH23 £32k - 34k per year + Excellent Benefits 3 days ago Service Delivery Manager Spectrum It Recruitment Limited View Profile Waterlooville (PO7) Permanent Published: 2 days ago £47000.00 - £53000.00 per annum Service Delivery Manager Spectrum It Recruitment Limited Are you an experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment? Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity to take real ownership of service delivery within a close-knit team and the chance to shape and improve how services are delivered across the business. Service Delivery Manager Waterlooville (Hybrid - 3 days office, 2 days home) £47,000 to £53,000 per annum In this role, you will be working within a team of 11 accountable for the day-to-day performance of managed IT services, the development of the Service Desk and Specialist Engineering teams, and the overall customer experience. Looking fir someone experienced, logical, and driven - someone who can hit the ground running, bring clarity and structure, and isn't afraid to constructively challenge when needed. Key Responsibilities Lead, support, and develop the Service Desk and Specialist Engineering teams in a positive, people-first environment * Own day-to-day service delivery across all managed services * Conduct regular one-to-ones, performance reviews, and development planning * Maintain and improve service management practices aligned with ISO/IEC 20000-1 * Identify and deliver service improvement initiatives * Use service data and feedback to inform decision-making * Collaborate with Security, Operations, and wider teams to ensure smooth transition of new or changed services Skills and Experience Essential: * Proven experience in a Service Delivery Manager or similar role within IT services * Strong background leading and developing technical teams * Experience working within an ISO/IEC 20000-1 aligned environment (using it to improve service, not just for compliance) * Solid understanding of IT service management principles (incident, problem, change, request) * Experience owning SLAs, service reporting, and improvement initiatives * Confident communicator with the ability to manage escalations professionally and empathetically * Structured, organised, and comfortable taking accountability Desirable: * ITIL certification (or equivalent practical experience) * Experience supporting ISO audits * Background within an MSP environment * Experience working alongside Customer Success or relationship management teams Why Apply? This is a local opportunity within a smaller, caring organisation where you can genuinely make an impact. You'll have visibility across the business, the chance to learn broadly, and the autonomy to shape service delivery in a meaningful way. If this Service Delivery Manager opportunity sounds of interest, please contact Chris Lynes at Spectrum IT Recruitment Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy. In Short Industry IT & Telecommunications Founded 2008 Location Chilworth, Southampton Company size 0 - 49 Who We Are Established in 2008,
Spectrum IT is a leading Software and Technology specific recruitment agency, providing
permanent and contract IT resource for businesses. Our team of around 30
employees are based on the University of Southampton Science Park, a key hub
for technology on the South Coast. Who We Can Help Spectrum IT works
with a wide cross section of businesses, from start-ups to multinationals. 95%
of placements are within Software focused businesses, or where Software is key
to the business model. Typically, around 200 different businesses are supported
annually, with more than 900 candidates placed. How We Work We bring together talented
IT professionals with businesses of all sizes. Our extensive experience can
help your business with single hires right through to building large software
development project teams of 50+. Regular engagement with the IT community
enables us to keep up to date with the ever-changing IT landscape. Similar Service Delivery Manager Jobs Popular with Other Job Seekers Delivery Manager FBI &TMT Fareham (PO14) £400 - £550 per day 3 weeks ago IT Service Delivery Manager CV Screen Ltd Parley, Christchurch (BH23), BH23 £38k - 40k per year + Excellent Benefits 3 days ago Service Manager Leidos Innovations UK Limited Aldershot (GU11) £70,000 per annum 6 days ago IT Technical Lead - MSP Eriban Business Services Ltd Southampton, Hampshire From £60,000 to £70,000 per annum 3 weeks ago IT Service Delivery Manager Trusted Technology Partnership Ringwood (BH24) £40 000 per annum 1 month ago Program Manager Saab UK Fareham (PO14) Negotiable 1 week ago Digital Project Manager (Agency) Spectrum It Recruitment Limited Southampton (SO14) Up to £50000 per annum 1 day ago Service Introduction / Service Transition Manager, Hybrid Sanderson Recruitment Swindon (SN1), SN1 £400 - £600 per day 1 day ago Project Manager Hays Portsmouth (PO1) £50000.0 - £55000.0 per annum + £55,000 4 days ago IT Service Manager CV Screen Ltd Parley, Christchurch (BH23), BH23 £32k - 34k per year + Excellent Benefits 3 days ago Service Delivery Manager jobs Service Delivery Manager jobs in Waterlooville IT jobs IT jobs in Waterlooville Management jobs Management jobs in Waterlooville Jobs in Waterlooville Services Manager jobs Release Manager jobs Manager Customer Services jobs Service Management jobs Service Delivery Consultant jobs Delivery Service jobs Delivery Specialist jobs Business Support Manager jobs Customer Service Manager jobs Service Manager jobs Delivery Manager jobs IT Service Delivery Manager jobs Global Service Delivery Manager jobs Logistics Development Manager jobs Country Service Delivery Managers jobs Service Delivery Director jobs Get hired. Find success. Totaljobs Jobseekers Recruiters Download The Stepstone Group UK Ltd © 2026