Service Delivery Manager

Service Delivery Manager in Annesley, Nottingham (NG15), NG15 0DX | Rhames Ltd Find a job Post a job Sign up Tired of searching? Let’s find you the right jobs faster Get Started Search These jobs were popular with other job seekers Assistant Service Delivery Manager National Highways Nottinghamshire £39340 - £44970 per annum 1 week ago Problem Manager Microlise Eastwood, Nottingham (NG16), NG16 3AG £40,000 per annum 2 weeks ago Service Delivery Manager Fire and Security Fire and Security Careers Deepdale, Nottingham (NG17) £50k - 55k per year 1 month ago ICT Service Delivery Manager Essential Employment Loughborough (LE11), LE11 £22.41 - £29.4 hourly rate 1 month ago Head of Operational Quality & Implementation Refresco Drinks UK Limited Derby, Derbyshire, DE74 2FJ To define 4 days ago STUDIO OPERATIONS LEAD GAME RETAIL LIMITED Shirebrook, Mansfield (NG20) 1 week ago Deputy Operations Manager Hydro International Limited Nottingham (NG10) 4 weeks ago Project Manager Turner & townsend Derby, Derbyshire 5 days ago Senior Project Manager - Toronto Saxton Recruitment LTD Nottingham (NG1) £85000 - £140000 per annum + Car Package + Relocation Package + Bonus 1 week ago Product Manager (Pricing and Performance) TECHNOLOGY AND RISK RECRUITMENT LTD East Midlands 3 weeks ago Service Delivery Manager Rhames Ltd View Profile Annesley, Nottingham (NG15), NG15 0DX Permanent Contract; On-site Published: 3 weeks ago Competitive package including benefits awaits the successful candidate Apply Save Service Delivery Manager Rhames Ltd Apply Rhames Ltd are one of the UK’s leading electro mechanical specialist within the waste water, pharmaceutical and brewing industries. rhames operates from its centrally based headquarters in Nottingham providing clients with turn-key design, project management & manufacturing/ maintenance services. We are looking for an experienced, self-motivated, forward-thinking individual to join our business as a Service Delivery Manager. This role will be responsible for the end-to-end delivery of services across the PSE Division (Process Separation Equipment) , with overall responsibility for service standards, performance and outcomes across operational departments . Key Responsibilities · Own and lead the overall service delivery function , ensuring work is delivered safely, on time, within scope and to agreed quality standards. · Act as the primary point of accountability for service performance across the PSE division. · Be responsible for service delivery performance. · Develop and implement service delivery strategies aligned with business objectives. - Provide direct line management to the PSE team, including performance management, development, resourcing and workload planning. · Ensure the PSE workshop operates efficiently, safely and in compliance with all regulatory, SHEQ and quality requirements. · Set objectives and KPIs for the PSE team and monitor performance against them. · Ensure processes are followed correctly, identify and provide (arrange) training where required. · Manage and promote a good, positive culture at all times within the team. · Work closely with Heads of Department to ensure consistent delivery methodologies, quality standards and customer outcomes . · Identify service delivery risks, gaps or inefficiencies across departments and lead corrective actions. · Support audits, inspections and compliance activities as required. · Act as a senior escalation point for service-related issues or customer concerns . · Maintain strong working relationships with internal stakeholders, customers and partners. · Ensure customer expectations are clearly understood, managed and met across all service delivery functions. · Define, track and report on service delivery KPIs, SLAs and operational performance metrics. · Identify opportunities to improve service processes, systems and ways of working. · Lead or support change initiatives aimed at improving efficiency, cost control and service quality. Essential · Proven experience in service delivery or operations management within an engineering, manufacturing or technical services environment. · Experience managing teams directly and working in a matrix management structure . · Strong leadership, communication and stakeholder management skills. · Ability to influence without direct authority. · Strong understanding of service quality, compliance and operational performance. Desirable · Background in PSE, CHP, manufacturing or similar technical disciplines. · Experience working closely with SHEQ and project teams. · Formal management or leadership qualifications. Personal Attributes · Highly organised and delivery-focused · Collaborative and confident communicator · Calm under pressure with strong problem-solving skills · Detail-oriented but commercially aware · Proactive, adaptable and improvement-driven Apply Rhames Ltd Banking and Financial Services 2 Jobs Company Profile In Short Industry Engineering & Manufacture Founded 1999 Location Nottingham Company size 51-250 About Us rhames Ltd is a proud family-run business based
out of Nottingham facility and serving locations all over the UK, we have
unique strengths to deliver agile and valuable solutions to our diverse range
of customers and their challenges At rhames, we embrace our customers' opportunities as our own and
believe in continuous improvement. Our company is built on growth, opportunity,
and innovation with an underlying motivated culture to "get out and beat
yesterday". ‍Our internal divisions include; manufacturing, project management (CDM),
service, new equipment, IoT and remote monitoring that result in turnkey
solutions that are controlled directly by rhames. Our business structure
enables us to maintain control, manage and prioritise deadlines and also ensure
that quality is not compromised. Strategically based in the centre of England with various locations around the
UK, we’re able to offer our expertise nationally. Manufacturing Division Our manufacturing team
specialise in bespoke in house design and fabrication to cater for customers
individual needs ranging in all types of steel. OUR MANUFACTURING CAPABILITIES INCLUDE Welding &
Fabrication Hygienic
fabrication (Pharmaceutical specialists) Food grade stainless steel fabrication Aluminium welding Mild steel welding Mezzanine & Gantries Storage Silos & Tanks Bespoke Design Service Division Rhames’
service division operates a fully integrated emergency breakdown service
available to our customers 24 /7 /365. We specialise in providing
maintenance services on mechanical equipment, specialising in separation and
processing technology, and are globally recognised as a market leader in our
sector. OUR Range of work includes Centrifuge/separators
servicing Belt Press, Gravity Belt Thickener & Drum Thickener servicing Centrifuge installations CHP Engine maintenance Clean and waste water maintenance M&E services Conveyors installations and repairs Pump installations and repairs Operation and optimisation of equipment CSO (Combined Sewer Overflow) maintenance Inlet Screen maintenance Our
business is built on providing exceptional service and work continuously to
exceed both customer and our stakeholder’s expectations. We are relentless in
our drive for efficiency through continuous evaluation of our commercial model
and continuous improvement throughout
our business. ‍ Although we are the exclusive UK partner of global leading Centrifuge
manufacturer Flottweg, we pride ourselves on being able to maintain and repair
a variety of specialist equipment to the highest standards in the most cost-effective
way. ‍ The majority of our contracts are what we call “multi-manufacturer fleet”
contracts, where our servicing and maintenance is required on a number of
different makes, models and types of machines, varying in age, application and
condition. rhames offers our clients with the most effective maintenance and
repair solutions on all types of processing
equipment. The Service department is also experienced in new asset installations, bespoke
asset build projects, optimisation and operation, asset fault finding, testing,
monitoring, and optimisation, as well as electrical installations. Projects Division rhames’ dedicated project
management division are responsible for delivering a diverse range of
integrated projects. Our projects vary in size,
complexity and value, including principal contractor (PC) and the necessary
activities associated with this role (including new machine installation,
performance testing, new machine commissioning, site hand over, site
inductions, permit preparation, site control precautions and control of all
works within the designated boundary).We are also able to provide integrated
packages, bespoke equipment installation and new machine designs with
utilisation of our CAD / Solid Works software. We are equipped with all the
necessary software to produce full project plans and documentation packs (i.e
Microsoft Project, illustrator). Why choose rhames? Our
foundation is built on open communication, mutual respect, and a shared vision. We never settle for what we already know.
We’re curious, open minded, and always looking to improve – whether its through
technologies, better ways of working, or learning from each other.  We see every challenge as a chance to grow
and every project as an opportunity to level up.  At rhames, learning isn’t a phase – it’s a
mindset that drives our innovation and keeps us ahead. We believe the best work happens when we
collaborate, support others and share success. We offer competitive salaries &
employee benefits along with regular company events and teambuilding. Investing in our employees is the key to our success Similar Service Delivery Manager Jobs Popular with Other Job Seekers Assistant Service Delivery Manager National Highways Nottinghamshire £39340 - £44970 per annum 1 week ago Problem Manager Microlise Eastwood, Nottingham (NG16), NG16 3AG £40,000 per annum 2 weeks ago Service Delivery Manager Fire and Security Fire and Security Careers Deepdale, Nottingham (NG17) £50k - 55k per year 1 month ago ICT Service Delivery Manager Essential Employment Loughborough (LE11), LE11 £22.41 - £29.4 hourly rate 1 month ago Head of Operational Quality & Implementation Refresco Drinks UK Limited Derby, Derbyshire, DE74 2FJ To define 4 days ago STUDIO OPERATIONS LEAD GAME RETAIL LIMITED Shirebrook, Mansfield (NG20) 1 week ago Deputy Operations Manager Hydro International Limited Nottingham (NG10) 4 weeks ago Project Manager Turner & townsend Derby, Derbyshire 5 days ago Senior Project Manager - Toronto Saxton Recruitment LTD Nottingham (NG1) £85000 - £140000 per annum + Car Package + Relocation Package + Bonus 1 week ago Product Manager (Pricing and Performance) TECHNOLOGY AND RISK RECRUITMENT LTD East Midlands 3 weeks ago Service Delivery Manager jobs Service Delivery Manager jobs in Nottingham IT jobs IT jobs in Nottingham Management jobs Management jobs in Nottingham Jobs in Nottingham Services Manager jobs Release Manager jobs Service Management jobs Manager Customer Services jobs IT Service Desk Manager jobs Service Desk Manager jobs IT Service Manager jobs IT Support Manager jobs Service Manager jobs Customer Service Manager jobs IT Service Delivery Manager jobs Delivery Manager jobs Customer Care Manager jobs Service Coordinator jobs Global Service Delivery Manager jobs Country Service Delivery Managers jobs Get hired. Find success. Get started Totaljobs About us Careers at Totaljobs Press Partners Privacy policy Terms and conditions Cookies Legal and compliance Accessibility Jobseekers Salary Planner Jobseeker help centre Career advice Recruiters Post job ads Recruiting news Courses Contact us - recruiters Recruit internationally Download App store Play store The Stepstone Group UK Ltd © 2026 We use cookies We use cookies to operate our website, measure how people use our services to help us improve them, enrich usage profiles and personalise the content displayed to you. We also share information about your use of our site with our social media, advertising, and analytics partners, who may combine it with other information, to show you relevant ads on other websites, and to measure the performance of our advertising. Some cookies are essential for the operation of our website. If you would prefer us not to use the non-essential cookies, click “Just necessary”, but please be aware that this may impact your experience of our site and the services we are able to offer. Click “Accept” if you’re happy for us to place these cookies. You can change your mind at any time. Store and / or access information on a device Cookies, device identifiers, or other information can be stored or accessed on your device for the purposes presented to you. Personalised ads and content, ad and content measurement, audience insights and product development Ads and content can be personalised based on a profile. More data can be added to better personalise ads and content. The performance of ads and content can be measured. Insights about audiences who have viewed the ads and content can be extracted. Data can be used to build or improve user experience, systems and software. Display third-party content (social networks, videos) Content from social networks and embedded content from third-party providers can be displayed. Identifiers derived from authentications If an identifier is created based on authentication data, such as contact details associated with online accounts you have set up on websites or apps (e.g. email address, phone number) or customer identifiers (e.g. an identifier provided by your telecommunications provider), then this identifier can be used to recognize you across websites, apps and devices if you are logged in with the same contact details. Just Necessary Accept All Cookie Settings You can also exercise your right to object to data processing based on legitimate interests under “Privacy Policy”. Privacy Policy Cookie policy