Service Delivery Manager

We're looking for an exceptional Service Delivery Manager to help us make a difference to our planet.
As our Service Delivery Manager, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.
Our opportunity is full time, 37 hours per week. This post may be based at various UK Met Office locations depending on availability and suitability for the role. Please visit our Careers Site to explore potential locations or email for specific queries.
World changing work
From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.
We're a force for good - focusing on our environmental and social impact
We're experts by nature - always learning and developing to do things better
We live and breathe it - putting our purpose at the heart of decision-making
We're better together - understanding partnerships and inclusivity make us greater
We keep evolving - pushing boundaries to make tomorrow better for our customers
Your world of expertise
We're recruiting a Service Delivery Manager (SDM) to work closely with the Met Office Data Provisioning Team. This includes overseeing the delivery of data through Weather DataHub (a website which offers access to customisable weather data via API) and other delivery systems for observed and forecast data.
You will also be responsible for ensuring data is provided to our customers as part of our commitments to the World Meteorological Organisation (WMO). Enabling data delivery to anyone is at the heart of meeting the Met Office citizen engagement strategy to drive socio-economic benefit and reach. Understanding how we evolve our operational services is key to the future data offer.
Your key duties
Being responsible for the set up and production of all customer services and managing the day-to-day delivery of these services to customers to meet business, compliance and timeliness requirements. This will include ensuring all appropriate documentation surrounding your services is provided and maintained.
Contribute to the management of service incidents and problems when required, and implementing, executing and maintaining appropriate business continuity measures and documentation.
Collaborating with cross-office teams and customers to identify, develop and/or improve services and manage the implementation into the operational environment. This will include realising efficiencies balanced against quality standards and where possible reducing production costs.
Building and maintaining excellent customer relationships and representing Services and the Met Office at customer meetings, internally and externally. Ability to demonstrate our production capabilities to increase knowledge and understanding and to manage expectations.
Develop and document services and procedures, including developing service measures/Operational Level Agreements (OLAs)/Service Level Agreements (SLAs), supporting Service Acceptance and improving change procedures.
Assisting Senior Managers in implementing policy and corporate initiatives and acting as a role model for our brand values. Acting to support, manage and implement change in WIA, Services and the wider Met Office.
Why join us
Our work is life-changing, often life-saving and always life-enhancing. The Met Office is accredited as a 'Great Place to Work UK 2023' and in addition has achieved a place on both the UK's 'Best Workplaces in Tech' and 'Best Workplaces for Women' lists.
As our Service Delivery Manager, your total reward package will be up to £57,639 annually, which includes:
£41,725 base pay
An outstanding Civil Service pension, with an average employer contribution of 27%
Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave
Essential Criteria, skills and experience:

We're Experts by Nature - Demonstrate through strong leadership skills excellent customer service focus, particularly with regards to the management of incidents and customer feedback.
We Live and Breathe It - Evidence of excellent organisational skills and the ability to manage a high workload and conflicting priorities, whilst ensuring excellent customer service delivery is maintained.
We're Experts by Nature - Demonstrate a sound knowledge of complex data flows, with an understanding of IT service management.
We're Better Together - Evidence of developing and maintaining successful working relationships with customers and stakeholders.
We Keep Evolving - An awareness of the application of quality standards and evidence of finding ways to improve and evolve services provided to customers and stakeholders.
We're Better Together - Excellent team-working, interpersonal and communication skills (both written and oral).

How to apply
If you share our values, we'd love to hear from you. Apply below with your CV and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills.
Closing date 17/06/2024 at 23:59 with first stage interviews commencing from 26/06/2024. You will hear from us once the closing date has passed.
How we can help
If you are considering applying and need support to do so, please contact us via . You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role.
We understand that great minds don't always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code.
We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us.

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