Service Delivery Manager

Service Delivery Manager/ Operations Manager

£60,000 - £70,000 + Benefits Package

Belfast (Full Time in office)

*Unfortunately we cannot provide visa sponsorship for this role*

We offer a cloud-based job management software that boosts efficiency and productivity for businesses, particularly in the construction and facilities management sectors.

The software features real-time job scheduling and tracking, mobile access for field engineers, and secure data storage for compliance and reporting. Their software also enhances customer management by providing clients with up-to-date job progress information and reduces paperwork and manual data entry, resulting in significant cost savings.

We need an experienced Service Delivery Manager with experience within support and implementation of software processes.

The Role:

• Ensure IT services meet SLAs and manage service disruptions.

• Lead, train, and evaluate IT staff.

• Develop and refine operational processes.

• Maintain strong client relationships and handle feedback.

• Oversee IT projects from planning to completion.

• Manage operational budget and financial reporting.

• Implement new tools and stay updated on tech trends.

• Ensure regulatory compliance and robust data security.

• Track KPIs and prepare performance reports.

• Manage third-party vendor relationships.

Your Experience:

• 5+ years of delivery experience

• B2B experince

• Strong understanding of business processes and policies

• Project and Operations management experience

If you feel as if you’ve got the skills please do not hesitate to apply with an up-to-date CV.