Service Delivery Manager

salary Salary :

£60,000 - 70,000 yearly

icon building Company : Anonymous
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

Job Description - Service Delivery Manager

Service Delivery Manager

£60,000 - £70,000 + Benefits Package

Belfast (Hybrid)

Here at Anson McCade we are working with a client seeking an experienced Service Delivery Manager with expertise in supporting and implementing software processes.

Our client offers a cloud-based job management software that significantly boosts efficiency and productivity for businesses, particularly in the construction and facilities management sectors. The software includes features such as real-time job scheduling and tracking, mobile access for field engineers, and secure data storage for compliance and reporting. Their platform enhances customer management by providing clients with up-to-date job progress information.

The Role:

  • Ensure IT services meet SLAs and manage service disruptions.
  • Lead, train, and evaluate IT staff.
  • Develop and refine operational processes.
  • Maintain strong client relationships and handle feedback.
  • Oversee IT projects from planning to completion.
  • Manage operational budget and financial reporting.
  • Implement new tools and stay updated on tech trends.
  • Ensure regulatory compliance and robust data security.
  • Track KPIs and prepare performance reports.
  • Manage third-party vendor relationships.

The Experience We are Looking for:

  • 5+ years of relevant experience
  • Customer-facing experience
  • Detail -oriented, organized, and methodical
  • Excellent verbal and written communication skills
  • Strong understanding of business processes
  • Maintains accuracy under pressure
  • Project management experience
  • Exceptional people skills: approachable, patient, confident
  • Proficient in delivering training verbally and in writing
  • Able to manage multiple priorities and changing schedules
  • Strong negotiation and relationship-building skills
  • Self-motivated, proactive, and able to work independently or in a team

If this matches your skillset please feel free to apply!

Original job Service Delivery Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
icon no cv required No CV Required icon fast interview Fast Interview via Chat

Share this job with your friends

icon get direction How to get there?

icon geo-alt Belfast, Co. Antrim, Northern Ireland; Northern Ireland

icon get direction How to get there?
View similar Others jobs below

Similar Jobs in the UK

GrabJobs is the no1 job portal in the UK, connecting you to thousands of jobs fast! Find the best jobs in the UK, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.