Service Delivery Manager

Service Delivery Manager

£60,000 - £70,000 + Benefits Package

Belfast (on-site)

We offer a cloud-based job management software that boosts efficiency and productivity for businesses, particularly in the construction and facilities management sectors.

The software features real-time job scheduling and tracking, mobile access for field engineers, and secure data storage for compliance and reporting. Their software also enhances customer management by providing clients with up-to-date job progress information and reduces paperwork and manual data entry, resulting in significant cost savings.

We need an experienced Service Delivery Manager with experience within support and implementation of software processes.

Your role as a Service Delivery Manager:

• Ensure IT services meet SLAs and manage service disruptions.
• Lead, train, and evaluate IT staff.
• Develop and refine operational processes.
• Maintain strong client relationships and handle feedback.
• Oversee IT projects from planning to completion.
• Manage operational budget and financial reporting.
• Implement new tools and stay updated on tech trends.
• Ensure regulatory compliance and robust data security.
• Track KPIs and prepare performance reports.
• Manage third-party vendor relationships.

The required expereince of the Service Delivery Manager

• 5+ years of relevant experience
• Customer-facing experience
• ITIL certified (V4 ideally)
• Project management experience
• Practical knowldge of budgeting and P+L

The Service Delivery Manager package

• £60,000 - £70,000
• Company pension

To hear more about our Service Delivery Manager opportunity, get in touch with Connor Smyth at Anson McCade on 020 7780 6706.

AMC/CSM/WPSDM