Service Delivery Manager - Maintenance Engineering

Service Delivery Manager - Maintenance Engineering

Location: London (Hybrid Working)
Type: Permanent | Full-Time
Salary: £54,172 - £63,752 per annum

The Opportunity

Are you an experienced facilities or maintenance professional with a passion for service excellence, innovation, and leadership? An exciting opportunity has arisen for a Service Delivery Manager to join a leading estate operations team responsible for a significant and complex property portfolio in the heart of London.

This pivotal role ensures the smooth and effective delivery of maintenance services, leading performance-driven strategies across helpdesk operations, service provider coordination, and internal communications.

Key Responsibilities

• Manage and coordinate reporting systems and business data to support efficient service delivery across Maintenance Operations.
• Act as the central point for internal and external communications, ensuring consistency and clarity of messaging.
• Maximise the effectiveness of service providers through structured coordination and performance monitoring.
• Oversee helpdesk operations and ensure timely, data-driven performance reporting aligned with KPIs and SLAs.
• Lead and develop a team of service delivery professionals and technical coordinators, encouraging continuous improvement and knowledge sharing.
• Ensure full compliance with statutory legislation, health & safety standards, and internal processes.
• Oversee operational delivery, including procurement and project support, ensuring outcomes are delivered on time, within budget, and to the highest standard.

About You

You’ll be a proactive, solutions-focused leader who thrives in a dynamic environment. Ideal candidates will have:

• A Higher National Diploma (HND) or equivalent in a relevant discipline.
• Membership in a recognised professional institution.
• A recognised Health & Safety qualification (IOSH/NEBOSH).
• BIFM/ILM Level 3 or equivalent management experience.
• A background in Facilities Management, with experience in large-scale estates or complex environments.
• Excellent communication and negotiation skills.
• Strong leadership qualities, with the ability to manage teams and develop high-performing individuals.
• Commercial acumen, with experience in procurement and contract performance.
• Ability to manage multiple priorities and deliver in high-pressure environments.

What’s in It for You?

• Generous holiday allowance - 41 days (including bank holidays and closure days)
• Career-average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Access to on-site gym and nursery
• Enhanced family leave (maternity, paternity, adoption)
• Employee Assistance Programme and access to discounted medical insurance
• Supportive environment with opportunities for professional development

Committed to Inclusion

We strongly encourage applications from candidates of all backgrounds and communities, particularly those underrepresented in the sector. We are committed to building a diverse, inclusive, and supportive workplace where everyone belongs and can thrive.

Ready to take the next step in your FM career?

Apply now and be part of a team driving operational excellence in one of London’s most dynamic property environments.