Service Delivery Manager Northern Europe

Location:

At Sibelco, we advance life through materials.
For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact.

Are We the Perfect Match?

At Sibelco, we believe building a successful career is a two-way journey. We’re looking for individuals who share our values and vision, just as much as you’re seeking a company that aligns with your aspirations. Together, we can shape the future.

Job Description:

Are you an experienced IT Service Delivery professional ready to lead the delivery of business-critical IT services across Northern Europe? If you're passionate about building strong stakeholder relationships, driving service excellence, and leading digital transformation, we'd love to hear from you.

As a Service Delivery Manager for our Northern Europe region, you will be responsible for overseeing the delivery of IT services across multiple countries, clusters, and production sites. Acting as the primary interface between the business and Information Services, you will ensure that IT services are delivered efficiently, meet agreed service levels, and continuously evolve to support business objectives.

Working closely with business stakeholders, internal IT teams, and external service providers, you will play a key role in managing the regional IT service portfolio, coordinating projects, and ensuring the successful deployment of applications, infrastructure solutions, and business process improvements across the region.

In the role, your responsibilities will include but are not limited to:

• Partner with business stakeholders to understand priorities and ensure IT services effectively support business needs.

• Manage the regional IT service portfolio, overseeing service performance and ensuring compliance with agreed Service Level Agreements (SLAs).

• Coordinate external service providers and internal teams to deliver high-quality IT services and resolve operational issues.

• Lead local and regional IT projects, ensuring the successful deployment of applications, infrastructure, and business process solutions.

• Monitor service performance, drive continuous improvement initiatives, and maintain accurate service catalogues and documentation.

To be successful in this role, you have:

• A Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline (or equivalent professional experience).

• At least 5 years of experience in IT Service Delivery, IT Operations, or Infrastructure Management within an international, multi-site environment.

• Proven experience managing external service providers, IT projects, and business stakeholders across multiple locations.

• Strong knowledge of IT Service Management best practices (ITIL) and experience working in outsourced IT environments.

• Excellent communication skills, fluency in English, and willingness to travel across the Northern Europe region (approximately 40%).

At Sibelco, we recognise the strength of our diverse global workforce and value difference and inclusion for all. Our rich mix of people brings an exciting exchange of ideas and knowledge to keep us moving forward and innovating new solutions. We seek talent of all backgrounds and abilities and continue to develop our leaders and our culture to help all employees grow and reach their full potential.

#LI-Hybrid

Employee Type:

Why Join Us?

Sibelco is more than a workplace—it’s a community that encourages growth, innovation, and collaboration. Here’s what you can look forward to when you join our team:

• Meet Our People: Careers

• Learn About Our Recruitment Process: Learn More

• Discover Our Sustainability Goals: Sibelco priorities

We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.

How to Apply

Follow us on LinkedIn, Instagram, Twitter/X and Facebook to learn more about life at Sibelco. Submit your application in the Apply option.

Please note: We do not require agency services as we have a dedicated Global Talent Acquisition Team.