Service Delivery Manager - SOC

We’re Hiring: Service Delivery Manager – SOC

📍 Location: Broughton, Chester, CH4

💰 Pay: £41,694.85 per annum (pay award pending)

📅 Hours: Monday-Friday, Days

🎓 From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes!

Grade: Site Based

See a Different World. Where potential is seen and progress is nurtured.

Are you ready to lead a high-performing team in a fast-paced, mission-critical environment? We're looking for a Service Delivery Manager to take charge of our Security Operations Centre, overseeing CCTV and Fire Control operations.

As the Service Delivery Manager – SOC, you'll work closely with operational managers and frontline teams to ensure excellence in service delivery, driving performance against SLAs and KPIs.

This permanent position offers the opportunity to provide strategic direction, hands-on support, and line management to a team of Supervisors and Operators. If you're passionate about operational excellence and team empowerment, the Service Delivery Manager – SOC role is your chance to make a lasting impact.

Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes:

• Lead and manage a team of SOC Supervisors and Operators
• Oversee CCTV and Fire Control operations across multiple sites.
• Respond to and resolve security incidents with professionalism.
• Deliver timely and accurate incident reporting to stakeholders.
• Monitor call management and ensure industry-leading service levels.
• Identify trends and implement progressive improvements.
• Liaise with clients on SOC technology and operational matters.
• Conduct drills, scenario testing, and team evaluations.
• Train SOC staff on standard operational procedures
• Ensure SIA compliance and manage performance reviews.
• Recognise achievements through internal awards.
• Support recruitment and maintain staffing levels.
• Manage overtime, sickness, and annual leave planning.
• Coach and mentor team members for growth and development.
• Review and streamline processes across all locations.
• Collaborate with stakeholders and support senior management.

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.

What we’re looking for:

We’re looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you’ll have:

Essential

• SIA CCTV Licence
• Eligible to work in the UK.
• Strong communication and interpersonal skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Full clean manual driving licence
• Proven customer service and organisational skills
• Ability to work independently and under pressure.

Due to the nature of this opportunity, candidates must be able to achieve Baseline Personnel Security Standard (BPSS) and Security Check (SC) Clearance

Desirable

• Experience in SOC or Control Room environments
• Emergency Services or Security Industry background
• Familiarity with rostering systems (e.g., Timegate)
• IOSH or equivalent qualification
• Understanding of NSI Gold standards
• Incident management applying Command and Control, JESIP, and METHANE protocols

Why Join Securitas?

We have a promise to our people, a ‘People Promise’ where opportunity, people and purpose play a vital role in our day to day!

Opportunity: We see potential in every person and situation.

People: We open our eyes to all that’s good.

Purpose: We make your world a safer place.

We believe in your future, not just your past. At Securitas, you’ll find a career built on trust, respect, and progress.

It’s great to see you’re considering a career with us here at Securitas UK! You're one step away from joining our global team of over 375,000 professionals.

Why Choose Securitas UK?

At Securitas UK, we are on a mission to make the world a safer place, driven by our core values of Integrity, Vigilance, and Helpfulness. We foster empowerment, innovation, and growth, offering industry-leading training and career development opportunities.

What You Can Expect

Applying for a new role can be exciting yet daunting. Our dedicated Recruitment Team carefully reviews every application, and we appreciate your patience. Need support? We’re here to help—just drop us an email.

Diversity & Inclusion: Be Yourself at Securitas

We are an all-inclusive employer, embracing individuality and diversity as key to our success. Our belonging strategy focuses on:

• Career Growth: Clear pathways from apprenticeships to leadership programs.
• Inclusive Leadership: A culture of respect, transparency, and collaboration.
• Fair Pay & Benefits: Competitive, equitable compensation and benefits.

Our Commitment to You

We support our workforce through initiatives such as:

• Employee Networks – Safe spaces to connect and influence policies for change.
• Race at Work Charter & Armed Forces Covenant – Supporting equality and inclusion.
• Disability Confident Employer – Ensuring accessibility with our Reasonable Adjustment Passport. With our Level 2 Disability Confident Employer Certification - We commit to guaranteeing an interview to anyone who discloses a disability at screening, providing they live within the location requirements.
• Health & Well-being Programs – Mental health support and workplace wellness.
• Neurodiversity Top Employer Certification – Leading inclusivity for neurodivergent individuals.

We celebrate diversity year-round with events like BSL Week, International Women’s Day, PRIDE, and Black History Month and so much more!

Take the Next Step

Join us and be part of a team that values you. Click ‘I'm Interested' and start your career with Securitas UK today!