Service Delivery Manager (Starlink)

About the Company

Our client is a leading provider of innovative connectivity solutions, including satellite internet (LEO), SD -WAN, private 5G, and wireless networking. They support a wide range of public and private sector clients across the UK and internationally, delivering reliable, secure, and scalable network services.

About the Opportunity

We are recruiting for an experienced Service Delivery Manager (SDM) to join a fast -growing connectivity provider.

This is a customer -facing position responsible for managing the end -to -end service experience for a portfolio of strategic accounts. The successful candidate will act as the main point of contact for customers, ensuring satisfaction, retention, and long -term success.

Beyond traditional service delivery, this role also involves supporting the sales lifecycle — assisting with scoping and pricing services and ensuring smooth transitions from sales through to delivery. Administrative support is provided by an internal Sales Admin team for tasks such as pipeline creation and quote generation.

Key Responsibilities

• Act as the primary relationship manager for assigned strategic accounts, ensuring customer satisfaction, retention, and value delivery.
  

• Oversee the full service delivery lifecycle across departments (sales, projects, support, finance) to ensure exceptional service and alignment to customer expectations.
  

• Support quoting and commercial scoping during the sales process for existing customers.
  

• Collaborate with the Sales Admin team to manage administrative elements such as quote generation and pipeline tracking.
  

• Work closely with sales and delivery teams to deliver a seamless customer experience from opportunity to execution.
  

• Serve as the customer’s advocate, managing escalations, project timelines, service reviews, and reporting.
  

• Lead service review meetings, deliver performance reports, and identify opportunities for service improvement.
  

• Monitor KPIs and ensure contractual obligations (SLAs, response times, etc.) are met or exceeded.
  

• Manage risk and escalations with a customer -first and solution -oriented approach.
  

About You

• Proven experience as a Service Delivery Manager or Customer Success Manager, ideally within telecoms, IT, or managed services.
  

• Strong commercial understanding, with experience participating in customer -facing quoting and pricing discussions (supported by admin teams).
  

• Excellent communication and stakeholder management skills, with the ability to influence at all levels.
  

• Highly proactive, customer -focused, and comfortable working cross -functionally across departments.
  

• Organised and capable of managing multiple priorities with minimal supervision.
  

• Familiarity with quoting tools, CRM systems (e.g., Zoho), and basic commercial processes.
  

What’s on Offer

• Up to Â£40,000 base salary
  

• Quarterly performance -based commission (up to Â£1,000 per quarter)
  

• Private medical insurance
  

• Genuine progression opportunities within a high -growth UK business
  

• Exposure to cutting -edge LEO satellite technology
  

• Fast -paced, innovative work environment
  

• Supportive and collaborative team culture
  

Equal Opportunities

Our client is an equal opportunities employer, committed to creating an inclusive recruitment process and workplace where everyone is treated fairly and with respect.

All employment decisions are based on merit, qualifications, and business needs. Equality, diversity, and inclusion are actively promoted at every stage of the recruitment process.