Service Delivery Representative (German)

NQC is a successful and growing software company specialising in supply chain risk management platforms. We’re in the ‘Tech for Good’ space, providing online web platforms which are in use by some of the largest organisations across a number of industries, primarily Automotive.

Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.

About your new role

As part of our exciting growth journey, our team is on the lookout for a German-speaking Service Delivery Representative to join us on a permanent basis. The primary function of the role is to support suppliers using NQC’s platforms and services.

Key Responsibilities

The Service Delivery Representative will be required to undertake the following responsibilities as part of their day to day activities:

• Provide professional support to NQC Ltd external users. 
• Ensure that all inbound enquiries through web chats and phone calls from platform users are handled professionally and in a timely manner.
• Working collaboratively with cross functional teams to support clients and suppliers with queries that have been dealt within the Service Delivery department.
• Manage your schedule with the wider team to avoid interruption of user support.
• Follow established workflows and processes for handling user inquiries.

To be successful for this role, you will ideally meet these requirements:

• Fluency in German, both written and verbal.
• Knowledge of and experience in a support centre or customer contact centre.
• IT literacy, competent in the use of MS Office/G Suite applications, and a willingness to learn bespoke NQC systems.
• Effective interpersonal skills, with the ability to develop good working relationships with people at all levels.
• Effective time management and organisation.
• The core hours for this position will be a shift pattern of 08:00 - 16:00, with a 30-minute lunch break.

Key Competencies

• Is consistently motivated, committed and able to perform duties in all situations.
• Communicates and receives ideas, views and information to achieve understanding.
• Champions NQC’s values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour.
• Plans and prioritises activities and resources to maximise performance and minimise errors. 
• Thinks creatively and embraces opportunities for change. 
• Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues.

• Hybrid working policy of 60% office-based.

• Private Pension/Salary Sacrifice scheme.

• 25 days holiday, excluding bank holidays (to be provided as additional days for use throughout the year).
• Enhanced Maternity and Paternity Leave.
• Health Cash Plan.
• Learning & Development through Udemy platform.
• 24/7 Access to a Virtual GP.
• Life Assurance (4 x Salary after 6 months).
• YuLife: Employee discounts and wellbeing platform.
• Regular company socials & events.