Service Delivery Team Lead

Service Delivery Team Lead in Fife | Redsquid Search Search These jobs were popular with other job seekers IT Manager Robert Half Limited Port Glasgow (PA14) £55000 - £65000 per annum 1 week ago Major Incident and Problem Manager, Associate BlackRock Edinburgh, Midlothian Competitive 1 week ago Associate Director ICT AECOM Edinburgh, Midlothian Competitive 1 week ago Structural Team Lead Arthian Ltd Glasgow (G1) Negotiable 1 day ago IT Systems Analyst – Epicor BisTrack Erin Associates Highlands & Islands, NG2 £45000 per annum, Benefits excellent benefits 3 days ago IT/OT Infrastructure Engineer - Industrial Networks (SCADA) Cadence Resourcing Limited Edinburgh (EH1) On Application 2 days ago IT Manager KAG Recruitment Consultancy Ltd Queenslie, Glasgow (G33), G33 4AG From £45,000 to £50,000 per annum 3 weeks ago Onsite IT Support Specialist Avaloq Edinburgh, Midlothian Unspecified 3 weeks ago M365 Technical Manager Raytheon Livingston (EH53) Negotiable 1 week ago Incident & Problem Manager Yolk Recruitment Limited Newport (NP1) Up to £62256.00 per annum + + excellent benefits 5 days ago IT Manager Robert Half Limited Port Glasgow (PA14) £55000 - £65000 per annum 1 week ago Major Incident and Problem Manager, Associate BlackRock Edinburgh, Midlothian Competitive 1 week ago Associate Director ICT AECOM Edinburgh, Midlothian Competitive 1 week ago Structural Team Lead Arthian Ltd Glasgow (G1) Negotiable 1 day ago IT Systems Analyst – Epicor BisTrack Erin Associates Highlands & Islands, NG2 £45000 per annum, Benefits excellent benefits 3 days ago IT/OT Infrastructure Engineer - Industrial Networks (SCADA) Cadence Resourcing Limited Edinburgh (EH1) On Application 2 days ago IT Manager KAG Recruitment Consultancy Ltd Queenslie, Glasgow (G33), G33 4AG From £45,000 to £50,000 per annum 3 weeks ago Onsite IT Support Specialist Avaloq Edinburgh, Midlothian Unspecified 3 weeks ago M365 Technical Manager Raytheon Livingston (EH53) Negotiable 1 week ago Incident & Problem Manager Yolk Recruitment Limited Newport (NP1) Up to £62256.00 per annum + + excellent benefits 5 days ago Service Delivery Team Lead Redsquid Fife Permanent Published: 4 days ago Competitive Service Delivery Team Lead Redsquid Salary: Competitive Location : Fife Job Type: Full time Contract Type : Permanent About the Role We are seeking a motivated and technical experienced Team Lead to provide mentoring, guidance and leadership to our IT Service Desk teams. This role is pivotal in driving service and technical excellence, resolving customer issues, and developing your team while maintaining outstanding customer satisfaction. You will lead by example, mentor your team members, and delivering client service excellence according to the Redsquid values. Key Responsibilities • Lead and develop a Service Delivery team, fostering a proactive, high-performance culture driving Ownership, Communication and Action. • Act as the initial technical escalation point for your team, ensuring swift resolution of customer issues. • Manage ticket queues, ensure all tickets & tasks are suitably assigned. • Collaborate with Account Management to align support with client needs. • Deliver technical projects, including system installations, migrations, hardware builds and infrastructure changes, in partnership with the centralised PMO team. • Build strong relationships with your team, customers and third-party vendors. • Implement system automation and improvements, under the technical guidance of the Head of Service Delivery. • Create development and training plans under the guidance of the Director of Operations and/or Head of Service Delivery for each team member, empowering them to achieve career growth and excel in their roles. • Ensure compliance with SLAs, company policies, and best practice What We’re Looking For • Proven experience in delivering exceptional customer service ideally in an MSP environment. • Highly competent in resolving technical issues in a fast-paced environment. • Advanced technical troubleshooting and problem-solving skills. • Strong people management and communication abilities. • Expertise in Microsoft Server and End User environments, UC, Mobile, Networking, and major Cloud providers. • Ability to work independently and as part of a wider team to ensure all objectives are achieved. • Familiarity with ITIL 4 Service and Technical Management practices and terminology related to the Service Desk and Service Management would be an advantage REF-227 764 Similar Service Delivery Team Lead Jobs Popular with Other Job Seekers IT Manager Robert Half Limited Port Glasgow (PA14) £55000 - £65000 per annum 1 week ago Major Incident and Problem Manager, Associate BlackRock Edinburgh, Midlothian Competitive 1 week ago Associate Director ICT AECOM Edinburgh, Midlothian Competitive 1 week ago Structural Team Lead Arthian Ltd Glasgow (G1) Negotiable 1 day ago IT Systems Analyst – Epicor BisTrack Erin Associates Highlands & Islands, NG2 £45000 per annum, Benefits excellent benefits 3 days ago IT/OT Infrastructure Engineer - Industrial Networks (SCADA) Cadence Resourcing Limited Edinburgh (EH1) On Application 2 days ago IT Manager KAG Recruitment Consultancy Ltd Queenslie, Glasgow (G33), G33 4AG From £45,000 to £50,000 per annum 3 weeks ago Onsite IT Support Specialist Avaloq Edinburgh, Midlothian Unspecified 3 weeks ago M365 Technical Manager Raytheon Livingston (EH53) Negotiable 1 week ago Incident & Problem Manager Yolk Recruitment Limited Newport (NP1) Up to £62256.00 per annum + + excellent benefits 5 days ago IT jobs IT jobs in Fife Management jobs Management jobs in Fife Jobs in Fife Totaljobs About us Work for us Media centre Partners Jobseeker Jobs Jobseeker login Salary Planner Jobseeker help centre Career advice Recruiter Courses Advertise a job Recruiter login Contact us – recruiters Recruiter advice Recruit internationally Let's connect Apps Privacy policy Terms and conditions Cookies Compliance Accessibility The Stepstone Group UK Ltd © 2026