Service Delivery Technician

ABOUT THE ROLE

As a Service Delivery Technician, you’ll be joining our expanding Operations team at Autocab. The successful candidate will make up part of our Service Delivery team, responsible for delivering the latest technology to our customers.  

As part of the role, they will ensure all software updates have been successful, provide training and communicate any software changes to customers directly. Excellent time management skills and the ability to meet deadlines are a must.  

JOB REQUIREMENTS

For the right candidate this is an exciting and challenging role, with varied working opportunities. 

• The successful candidate will build a good rapport with customers and demonstrate the ability to work effectively in a fast-paced environment.  


• Management and delivery of software updates to customers


• Installation of software updates on client sites.


• Training customers on new software features.


• Liaising with customers.


• Managing own time effectively.


• Liaising with other departments.


• Monitor team mailbox and deal with enquiries.

QUALIFICATIONS

We’d love to hear from you if you meet the qualifications below:

• Degree educated or a minimum of 3+ years in a customer facing technical role.


• Excellent teamworking and communication skills.


• The ability to listen and interpret the customers issues.


• Strong problem-solving skills.


• Attention to detail and the ability to manage multiple tasks.


• Excellent organisational and time management skills.


• Proficient in Microsoft word and excel.


• Demonstrate proficiency in Spanish or Portuguese written and verbal.
  
  

CORE WORKING HOURS

• 12pm - 8pm, Monday – Thursday & 10am-6pm Friday (initial hours whilst training will be 9am-5pm circa 6-10 weeks)

• Hybrid working model – our collab days are Wednesdays, Thursdays and Mon-Thurs once a month