Service Department Coordinator

Service Coordinator
Location: Horsforth, Leeds (Office Based)
Salary: £38,000 to £40,000 + excellent benefits
Hours: Monday to Friday, full time, permanent
We are recruiting on behalf of a well-established and growing business based in Horsforth (Leeds) for a Service Coordinator to join their busy and fast-paced service department. Our client has built a strong reputation in its sector and really values their employees, offering a supportive team environment and excellent benefits.
Service Coordinator Responsibilities:
* Monitor and manage the shared service inbox, triaging and responding to a high volume of queries and allocating actions where required
* Handle customer and engineer enquiries via phone and email, ensuring prompt responses and follow-up
* Maintain and update service systems, including service agreements, asset records and service data
* Support service reporting by maintaining KPI data and preparing information for internal meetings
* Assist with coordinating service operations and supporting the Service Manager with administrative tasks
* Maintain accurate service records and ensure systems are kept up to date
* Support improvements to service administration processes and maintain relevant documentation
* Build effective working relationships with engineers, customers and internal teams
Service Coordinator Requirements:
* Previous experience in a service coordination, service administration, operations support, or strong administrative role within a busy environment
* Highly organised with strong administrative skills and excellent attention to detail
* Confident managing multiple queries and tasks simultaneously
* Comfortable handling customer enquiries via phone and email
* Experience maintaining systems and accurate records
* Comfortable working with internal reporting and KPI data
* Strong communication skills with the ability to prioritise workload in a fast-paced environment
For more information or to apply for this exciting Service Coordinator opportunity, please contact Beth at Unity Resourcing or submit your CV via the link provided
Only candidates based in UK and eligible to work in UK are allowed