Service Designer

Senior Service Designer

23 month FTC

Location: Central London, hybrid and flexible. Please note this is not a fully remote position

Immediate start

Join a UK government-funded, independent body that provides free legal advice to leaseholders in England and Wales. As part of an exciting digital transformation, we're looking for a hands-on Senior Service Designer to lead the design and improvement of services across digital, phone, and email channels.

Key Responsibilities

• Design end-to-end services across digital and non-digital touch points
• Create wireframes, user flows, and interactive prototypes
• Plan and conduct user research
• Align service and UX design with business strategy, including AI and automation integration
• Translate complex stakeholder needs into practical service improvements

What We're Looking For

• Experience designing public-facing, multi-channel services
• Familiarity with GDS service design principles or similar frameworks
• Strong grasp of user-centered and inclusive design practices
• A portfolio demonstrating research, prototyping, and delivery
• Any frontend development experience is a bonus
• Experience in working in a small - mid size company

If this sounds like you, please apply with an up to date CV and portfolio.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.