Service Designer

Key Responsibilities

• Design holistic, user -centred experiences across products, systems, services, applications, devices, and employee journeys
  
• Conduct user research to understand behaviours, needs, and pain points, translating insights into actionable design solutions
  
• Develop service design concepts, prototypes, journey maps, and wireframes to enhance usability and user satisfaction
  
• Iterate and refine designs based on user feedback, usability testing, and evaluation findings
  
• Collaborate with cross -functional teams (design, development, delivery) to communicate and advocate design decisions
  
• Explore alternative design solutions and assess trade -offs to support strategic decisions
  
• Apply established design methods, tools, and frameworks to deliver effective user interactions
  
• Contribute to broader UX and service design initiatives across the organisation
  

Technical Skills & Expertise

• Strong proficiency in service design, user -centred design principles, human -computer interaction, and usability engineering
  
• Experience with design and prototyping tools such as Figma, Sketch, Adobe XD, Axure, InVision, Framer, or similar
  
• Understanding of visual design principles, branding guidelines, and accessibility standards (WCAG 2.1)
  
• Familiarity with usability testing, A/B testing, and user research methodologies
  
• Basic understanding of front -end technologies (HTML/CSS) is desirable
  

Requirements

• Minimum 6 years of experience in UX or service design (SFIA Level 3/4 with capability to operate at SFIA Level 5)
  
• Strong portfolio demonstrating service design work, including journey maps, prototypes, and wireframes
  
• Excellent communication, stakeholder management, and collaboration skills
  
• Bachelor’s degree in Design, Human -Computer Interaction, Psychology, or a related field
  
• Ability to work independently and within multidisciplinary teams
  

Desirable Skills

• Experience with design systems, style guides, and visual design tools
  
• Knowledge of emerging technologies such as AR/VR and voice interfaces
  
• SFIA or UX -related certifications
  
• Participation in design thinking workshops or UX communities
  
• Familiarity with tools like Jira, Trello, or Asana
  

We are proud to be a Disability Confident Employer and ensure our recruitment process and workplace are accessible and inclusive for all.