Service Designer - GDS - Central Government

Service Designer

Location/Travel: Remote with ad hoc travel to UK client sites

Clearance: BPSS only

Duration: 6 month rolling

Rate: Upto £460.00 PD - Inside IR35 via Umbrella

We are looking for an experienced, UK based Service Designer to support the design and improvement of complex digital services within a large-scale government environment. The role will focus on understanding end-to-end user journeys and service ecosystems, identifying pain points and opportunities, and working across multidisciplinary teams to design services that meet both user and organisational needs.

Experience:

Strong previous experience as a Service Designer on complex
Experience working within Agile, multidisciplinary delivery teams.
Strong service mapping, journey mapping and service blueprinting capability.
Experience facilitating workshops with diverse stakeholder groups.
Ability to turn research and evidence into practical service improvements.
Strong stakeholder management and influencing skills.
Experience designing services involving multiple systems, teams or organisational boundaries.
Good understanding of accessibility and inclusive design.
Previous experience working within UK central government departments.
Experience of GDS-aligned digital delivery and service standards.
Experience working on services at scale or involving vulnerable or diverse user groups.
Desirable: Active SC clearance or previous government security clearance.
If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. Please note applications must include your current location to be considered
Only candidates based in UK and eligible to work in UK are allowed