Service Desk Admin

• ?? Schedule and coordinate engineers for maintenance
• ?? Manage incoming service requests via phone, email, & system portal
• ?? Update and maintain BigChange system records including job notes,

We are looking for a highly organised and proactive Service Desk Administrator, ideally based in Bracknell or the surrounding area??, to work alongside one of our high end clients. This role is essential to ensure the smooth day to day operations of the service desk, with a strong focus on job scheduling, engineer coordination, customer communication, and the effective use of BigChange job management system.

Key responsibilities:
?? Manage incoming service requests via phone, email, and system portal
?? Schedule and coordinate engineers for maintenance, installation, and reactive callouts using the BigChange system
??? Monitor job progress to ensure timely completion and customer satisfaction
?? Update and maintain BigChange system records including job notes, customer details, asset information, and job status

?? To apply or find out more, drop me a message or email: