Service Desk Administrator

Service Desk Administrator
Location: Uxbridge
Salary: £30,000 - £30,000
Type: Permanent - Full-Time

Join a Friendly, Supportive Team in a Busy Service Environment

Are you a customer-focused administrator with exceptional communication and organisational skills? This is a fantastic opportunity to join a well-established company in Uxbridge that truly values its employees and offers a positive and collaborative working environment.

Working within the busy service team, this role is ideal for someone who thrives on delivering excellent service and has experience dealing with inbound calls, managing inboxes, and handling administrative tasks with precision and speed.

Key Responsibilities:

• Answer inbound calls promptly, ensuring queries are handled within agreed SLA timelines
• Respond professionally to customer emails in the shared service inbox
• Log and track service-related queries and engineer calls on the system
• Generate and manage service quotes and customer contracts
• Create and monitor service returns and stock adjustments
• Process service reports and maintain accurate records in the system
• Support the team with any additional administrative tasks as required

Candidate Profile:

• Previous experience in an administrative or service-based customer role
• Excellent telephone manner and written communication skills
• Able to work efficiently and accurately in a fast-paced environment
• Strong attention to detail and good data entry speed
• Working knowledge of SAP and Microsoft Excel would be an advantage
• A proactive and adaptable team player with a positive attitude

Why Apply?

• Competitive salary and great working culture
• Supportive management and friendly team environment
• Opportunities to develop and grow within the service function
• Convenient Uxbridge location with local transport links

What You Need to Do Now:

If this sounds like the perfect opportunity for you, apply today! If it’s not quite right for you but you know someone who would be ideal, don’t forget about our Refer a Friend Scheme - you could earn a £100 voucher when your referral secures a permanent role and passes probation.

If you're interested, please submit an up-to-date CV. Due to the high volume of applications, if we do not contact you within 48 hours, please assume you have been unsuccessful on this occasion.

For the purpose of the Conduct Regulations, when advertising permanent vacancies, we act as an Employment Agency; for temporary/contract vacancies, we act as an Employment Business.

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Keywords for this role may include: Service Desk Administrator, Customer Service Administrator, Service Coordinator, Client Support, SAP Administrator, Uxbridge Jobs, Technical Support Admin, Service Support, CRM Administrator, Office Support Roles