Service Desk Administrator

My client is seeking an Assistant Service Desk Administrator to join their team during a period of rapid growth. This role offers the opportunity to develop and expand alongside their organisation. The ideal candidate will possess strong hands-on administration and computer skills, essential for managing our service desk effectively or someone with relevant experience looking to establish themselves in an expanding organisation.

• Serve as the first contact point for all customer breakdown/service requirements, whether in person, by email, or by telephone.
• Manage and assign all logged callouts/service requests to the appropriate staff member or engineer.
• Keep the Service Diary up-to-date at all times.
• Resolve issues and answer queries over the phone where possible.
• Fulfil all parts requests from engineers and customers.
• Log all parts issued against engineer and customer usage.
• Follow up on all closed jobs to ensure all paperwork is received from engineers.
• Maintain information on the company system, Simpro.
• Ensure all paperwork is filed in the appropriate file on a regular basis.
• Maintain all general administration involved in this role.
• Deliver outstanding service to all company clients, aligning with our ethics, values and brand.
• Answer customer enquiries in a polite and friendly manner.

• Experience in an administrative role, preferably within a service desk environment.
• Strong computer and system navigation skills
• Experience with Simpro or similar platforms ideal but not necessary
• Excellent communication skills, capable of handling multiple tasks efficiently and effectively.
• Ability to work independently and as part of a team.
• High level of attention to detail and commitment to providing exceptional customer service.

• Competitive salary.
• Opportunities for professional growth and development within a rapidly expanding company.
• Supportive and dynamic work environment.