Service Desk Administrator

Pineapple Careers is proud to be supporting a fantastic organisation based near Horsham, who is looking to recruit a Service Desk Administrator on a full-time, permanent basis. Are you organised and detail-oriented? Do you enjoy working as part of a collaborative team in a fast-paced environment?

If you're looking to grow your experience, enjoy problem-solving and love keeping things running smoothly behind the scenes, this could be the perfect role for you!

Key Responsibilities:

• Review and validate repair documentation to ensure correct invoicing
• Process incoming customer documentation accurately and promptly
• Maintain up-to-date and accurate customer records using the in-house management system
• Handle incoming customer enquiries, both over the phone and via email
• Provide support to the Service Manager and Service Desk Manager
• Raise and manage purchase orders, ensuring correct authorisation and allocation
• Resolve purchase invoice queries within set timeframes
• Ensure compliance certificates and documentation are processed correctly
• Prioritise and manage multiple tasks while maintaining excellent customer service
• Maintain regular attendance and communicate clearly and professionally at all times
• Support the wider service team with day-to-day scheduling and operational tasks
• Take a proactive, problem-solving approach to daily responsibilities
• Contribute positively to the team environment and wider business goals

Key Skills:

• Proven experience in a similar role, ideally within the hire or service industry
• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• Comfortable using Microsoft Office and hire/service management systems
• Ability to remain calm and professional under pressure
• High attention to detail with a strong sense of ownership
• A collaborative team player with a desire to learn and grow

Salary & Benefits:

• £30,000 depending on experience
• Full-time, permanent position
• Monday to Friday 8 am - 5 pm
• Friendly and supportive team culture
• Career development opportunities
• Free on-site parking
• Based near Horsham

Please note: Due to the location, access to your own transport is essential.

If this feels like the perfect fit for you, we’d love to hear from you. Apply today or speak to Pineapple Careers to learn more.

Pineapple Careers is acting as an Employment Agency in relation to this role.

Service Desk, Administrator, Service Coordinator, Fleet Administration, Equipment Hire, Invoicing, Purchase Orders, Maintenance, Scheduling, Admin, Operations, Horsham, Customer Service.