Service Desk Administrator

• Annual Salary: £28,000 - £32,000
• Location: London
• Job Type: Full-time

We are seeking a dedicated and knowledgeable Service Desk Administrator to join our dynamic team. This role is ideal for someone who thrives in providing first-line support and excels in resolving technical issues efficiently and effectively. The successful candidate will have a strong background in customer service and a solid understanding of MS Office.

• Manage customer queries, orders, and service calls both over the telephone and via email.
• Liaise daily with the field service team to ensure smooth operations.
• Log service calls and assign them to field-based engineers.
• Manage the stock of parts for the field service team, including ordering and returns.
• Place orders with a range of suppliers and manage the internal database to track and move parts to engineers.
• Count and reconcile all cash brought in by the field team.
• Schedule service calls based on SLA priority and send out daily service reports.
• Order and maintain supplies in the office.

• Excellent internal and external communication skills with a passion for customer service.
• Knowledge of general office IT/equipment.
• Proficiency in MS Office.
• Excellent time management skills and the ability to prioritise work.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong organisational skills.
• Ability to multi-task in a fast-paced environment.
• Minimum of 1 year of experience in customer service.

• Competitive company pension.
• On-site parking.