Service Desk Advisor

Company Information

The purpose of the Company is to provide organisations with Facilities Infrastructure Services to support their core business activities, notably:

* Facilities Services

* Information Technology and Communication Services

* Energy Management Services

The business aim is to be considered “best-in-class” and “doing what we say

Main purpose of Job

To be part of a small team providing a Facilities Service Desk for all FISco Clients, across their UK estates. This involves direct telephone and email contact with the Customers, who will be located in a number of offices and warehouses throughout the country

Description

* To communicate via telephone and email being both polite and helpful.

* To effectively chase updates from suppliers and customers.

* To manage and ensure completion of jobs within the given SLA.

* To manage scheduled tasks and book in with the relevant suppliers and customers.

* To run reports from the system when necessary.

* Utilise the CIMS software application and any other systems/applications deemed necessary to carry out the requirements of the job

* Other ad-hoc duties, as required by your line manager.

Key Tasks

* To communicate via telephone and email being both polite and helpful.

* To effectively chase updates from suppliers and customers.

* To manage and ensure completion of jobs within the given SLA.

* To manage scheduled tasks and book in with the relevant suppliers and customers.

* To run reports from the system when necessary.

* Utilise the CIMS software application and any other systems/applications deemed necessary to carry out the requirements of the job

* Other ad-hoc duties, as required by your line manager.

Benefits

* Company Pension

* Free Parking

* Electric Car Scheme

Salary

* £27-28k, full time
Only candidates based in UK and eligible to work in UK are allowed