Service Desk Analyst

Service Desk Administrator / Advisor

Melksham - Office Based

Full-time, Permanent

£24,600 per annum

Are you experienced in providing great customer service? Would you like to work for a growing company, where progression is key? If the answer is YES this could be the role for you.

We are looking for a self-motivated individual, to join our growing client in Melksham. Working as part of the internal and national team you will be responsible for assisting customers over the phone and by email.

Main Duties

• Log support tickets
• Ordering parts
• Arrange site visits for engineers to attend
• Assign engineers to tickets
• Arrange delivery of parts to customer sites
• Follow up on support Tickets to ensure they are completed and closed

Skills and Experience

• Ability to work in a fast-paced environment
• Excellent verbal and written communications skills
• Good IT skills
• Ability to work as part of a team
• Similar previous experience is desirable

Hours: Monday to Friday on a 3 week shift pattern:

08:00 am - 4:30 pm 1 week working from the office

09:00 am - 5:30 pm 1 week working from the office

11:30 am - 8:00 pm 1 week working from home or the office

CMD Recruitment acts as an employment agency for permanent recruitment and employment businesses for the supply of temporary workers.

CMD Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven't heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful. Please apply for future roles that we advertise.