Service Desk Analyst

Hays Technology in Newcastle are working with a local organisation to recruit a Service Desk Analyst on a permanent basis. This role requires a dedication to delivering high-quality customer service along with a good technical understanding.

Service Desk Analyst
Newcastle Upon Tyne
Fully on-site
£25,000
Permanent

Duties and Responsibilities:

• Diagnose and resolve critical software issues
• Take ownership of cases through to resolution
• Assist other members of the support team
• Ensuring KPIs are met
• Liaise directly with customers regarding technical issues, via phone and email
• Identify reoccurring technical faults and recommendations to the Support Manager

Knowledge, Skills and Experience Required:

• Customer focused
• Highly motivated
• Strong troubleshooting ability
• Good documentation skills
• Time management skills

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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