Service Desk Analyst

Service Desk Analyst

Glasgow/Hybrid

What it's like to work at Landmark:

At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.

Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.

We offer a range of benefits to support your well-being and career growth, including:

• Competitive Salary
• Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
• Annual Lifestyle Allowance: £300 to spend on an activity of your choice
• Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
• Private Health Insurance: Provided by Vitality
• Group Income Protection Scheme
• Charitable Fundraising: Matched funding for your efforts
• Cycle to Work and Gym Flex Schemes
• Internal Coaching and Mentoring: Available throughout your time with us
• Training and Career Progression: A strong focus on your development
• Family-Friendly Policies
• Free Parking

Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.

The Opportunity

We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of systems that are a mix of on premise and cloud as well as our End User Estate.

The role will involve:

• Being the first point of contact for IT support activities for our internal customers
• Managing and prioritising your workload via our ITSM Tools
• Keeping your customers updated via all communication methods to manage expectations
• Supporting the wider IT Department ensuring the smooth function of our systems and processes
• Onboarding new people to the company (hardware and account provision)
• Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps
• Ensuring our EUC compliance levels meet our high standards
• Keeping our Asset management system UpToDate
• Keeping all knowledge base support documentation up to date
• Occasional Visits to other offices located in the United Kingdom to provide physical support

About You

To be considered for the role you will need to have:-

• ITIL v3/V4 Foundation or previous Service/Support Desk experience
• Exposure to Microsoft 365 Admin Centre, AD
• Good customer service skills
• Self-motivated
• Excellent time management & request\ticket management
• Strong technical support skills and experience
• Excellent communication skills with the ability to communicate technically at all levels

About Us

Landmark Information Group holds a wide portfolio of market leading Prop-Tech (property technology) businesses that span an incredible range of markets and technology platforms across the sector. We are at the forefront of innovation and thought leadership in the property industry, being a supplier of national property-related data.

We deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.

We are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.