Service Desk Analyst

Your new company
Hays are supporting a law firm in Bath looking to recruit a new permanent Service Desk Analyst. Salary up to £27,000pa depending on experience and hybrid working post probation. The organisation has a great team and culture and promotes progression, development and internal opportunity.
Your new role
As a Service Desk Analyst, you will be responsible for managing and resolving assigned incidents, service requests, change requests, and problem tickets submitted via the Service Desk Management system. You will ensure resolutions adhere to service level agreements (SLAs) while participating in the rota to cover core office hours. By leveraging both technical expertise and strong interpersonal skills, you will effectively resolve tickets while delivering a seamless and positive customer experience for those seeking support from the Service Desk team. The role will cover out of hours on a rota and will require occasional travel to other sites.
What you'll need to succeed
To be considered for this role, you'll have worked in a similar IT service desk position. You'll need excellent soft skills (verbal and written) and will need a proactive and positive attitude to work. Experience across software / application support with the Microsoft stack would be beneficial, as would basic hardware / desktop / network experience. You'll need a valid driving licence.
What you'll get in return
In return, you'll work for a fantastic business in a friendly team that promotes career development and progression. You'll have the opportunity to upskill across IT and work with great people. The salary is up to £27k depending on experience and you'll be able to work in a hybrid pattern post probation.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk