Service Desk Analyst

£25,000-£28,000 | Hybrid | Career Development + Great Perks
Location: Peterborough (Easily Commutable - Hybrid Working)
Working Hours: Monday-Friday, 09:00-17:30
Salary: £25,000 - £28,000 + Benefits
Start Date: ASAP

We're recruiting a Service Desk Analyst on behalf of an industry-leading organisation based in central Peterborough, and they're looking for a customer-focused Service Desk Analyst to join their fast-paced IT support team. This is a fantastic opportunity for someone with solid IT knowledge, great problem-solving skills, and a genuine desire to help people.

• Be the first point of contact for technical support across the business
• Troubleshoot hardware, software, and network issues
• Log and resolve support tickets with clarity and professionalism
• Collaborate with the wider IT team and escalate issues when needed
• Maintain accurate documentation and follow ITIL-aligned support processes

• Good general IT knowledge and troubleshooting skills (hardware, software, networks)
• Strong communication skills - clear and confident over phone/email
• Analytical mindset with a detail-oriented approach to logging and documentation
• Ability to multi-task and prioritise in a busy environment
• Team player with a proactive, customer-service attitude
• Eagerness to learn new tools and technologies

• 25 days holiday + bank holidays
• Contributory pension, life assurance & income protection
• EPIC talent development programme
• On-site gym, free parking, and modern offices
• Hybrid working arrangement

This is a great chance to join a company that truly invests in its people. Whether you're early in your IT career or looking for that next step into a collaborative and supportive team, we want to hear from you. Hit apply now if this is of interest to you or send your CV

Interviews are taking place quickly - apply now to secure your spot!