Service Desk Analyst

BRAND NEW IT SERVICE DESK ANALYST OPPORTUNITY IN CASTLE DONINGTON

• Salary up to £25,000 p/a plus excellent benefits
• Join a major UK employer with a strong reputation for stability and growth
• Support internal IT systems including Windows Server, Active Directory, Office 365 & networks
• Ideal for someone with 1+ year of commercial IT support experience

ABOUT THE CLIENT:

Our client is a well-established and respected organisation operating across the UK and Ireland. With decades of proven success, they play a key role in delivering essential services and infrastructure, supporting a wide range of business operations and public needs.

Known for their down-to-earth, supportive culture, they provide a secure environment where employees are genuinely valued. With recent investment in their IT systems, this is a great time to join the team and build your career within a technically progressive business.

A GLIMPSE AT THE BENEFITS / CULTURE:

• Competitive salary of £25,000 per annum
• 25 days' annual leave plus bank holidays
• Company pension and life assurance
• Excellent internal progression routes
• Onsite parking and modern office facilities
• Friendly, collaborative working environment with a focus on employee wellbeing

IT SERVICE DESK ANALYST ROLE:

In this hands-on, onsite role, you'll act as the first point of contact for IT-related queries across the business. You'll provide 1st line support for a range of systems and services, ensuring internal users are well supported and that issues are resolved efficiently or escalated appropriately.

You'll be based full-time from the Castle Donington office and will work closely with both technical and non-technical colleagues to keep services running smoothly and improve the IT experience across the organisation.

KEY SKILLS / EXPERIENCE:

• Minimum 1 year of experience in a commercial IT support or service desk role
• Strong understanding of Windows Server & Active Directory
• Experience supporting Office 365 and basic network troubleshooting
• Excellent communication and interpersonal skills
• A proactive approach to learning and problem-solving
• Passion for IT support and delivering great internal service

TO BE CONSIDERED:

Please either apply by clicking online or emailing . For further information, feel free to get in touch via / . By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.

KEY SKILLS:

IT Support / Service Desk / Windows Server / Active Directory / Office 365 / Networking / Castle Donington / IT Analyst / Helpdesk / Infrastructure Support