Service Desk Analyst

Service Desk Analyst
Duration: 12 months expected
Location: 5 days a week in Hursley
Clearance: SC is required
Rate: £318 per day inside IR35 - Umbrella

Experience in a Service Desk, Help Desk, or customer support environment.
Excellent customer service and communication skills.
Strong troubleshooting and problem-solving abilities.
Experience using an IT Service Management (ITSM) tool.
Ability to prioritise workload and manage multiple tasks.
Good written and verbal communication skills.
Strong attention to detail and organisational skills.
Ability to work effectively both independently and as part of a team.Nice to have skills:

Knowledge of ITIL Service Management principles.
Experience supporting Microsoft Windows and Microsoft 365 environments.
Familiarity with Active Directory user administration.
Basic understanding of networking concepts.
Experience using remote support tools.If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website
Only candidates based in UK and eligible to work in UK are allowed