Service Desk Analyst

Service Desk Analyst / 2nd Line / 1st Line / Microsoft / O365 / Contract / Inside IR35 / 3 month / Kingston-Upon-Thames / Onsite / Hybrid

We are currently looking for a 2nd Line Support Analyst to join a busy environment on an initial 3-month contract.

The role will suit someone with previous 2nd Line IT Support experience, although strong 1st Line Analysts with good technical knowledge and experience working on ticketing systems will also be considered.

The successful candidate will be joining a high volume support environment with workloads expected to increase significantly heading into the Christmas period. As a result personality, attitude and the ability to work well under pressure will be just as important as technical ability.

Key Responsibilities:

Provide 1st and 2nd Line IT support to users across the business
Log, manage and resolve incidents through the relevant ticketing system
Troubleshoot hardware, software and Microsoft Office-related issues
Escalate more complex technical issues where required
Work effectively within a high-volume support environment
Provide a professional and customer-focused service to users
Prioritise and manage tickets effectively in line with agreed processes
Support the wider IT team with day-to-day technical requirements
Key Skills & Experience:

Previous experience in an IT Service Desk / Support environment
Ideally 2nd Line Support experience
Strong 1st Line experience will also be considered
Experience working with IT ticketing systems
Good knowledge of Microsoft Office / Microsoft 365
Strong troubleshooting and problem-solving skills
Experience working in a fast-paced, high-volume environment
Retail or customer-facing environment experience would be advantageous
Strong communication and interpersonal skills
Positive attitude and professional approach
Further job details available upon application.

Service Desk Analyst / 2nd Line / 1st Line / Microsoft / O365 / Contract / Inside IR35 / 3 month / Kingston-Upon-Thames / Onsite / Hybrid

Service Desk Analyst / 2nd Line / 1st Line / Microsoft / O365 / Contract / Inside IR35 / 3 month / Kingston-Upon-Thames / Onsite / Hybrid

Service Desk Analyst / 2nd Line / 1st Line / Microsoft / O365 / Contract / Inside IR35 / 3 month / Kingston-Upon-Thames / Onsite / Hybrid
Only candidates based in UK and eligible to work in UK are allowed