Service Desk Analyst

Service Desk Analyst in Craigavon, County Armagh, BT64 1AA | Pilgrim’s Europe Find a job Post a job Sign up Never miss an opportunity. We’ll find jobs that fit Get Started Search Service Desk Analyst Pilgrim’s Europe View Profile Craigavon, County Armagh, BT64 1AA On-site Published: 4 days ago Apply Save Service Desk Analyst Pilgrim’s Europe Apply Service Desk Analyst Location: Rushmere Department: IT - Pilgrim’s Europe We’re looking for a Service Desk Analyst to join our 24/7 European IT Service Desk team, delivering high-quality, customer-focused support across the business. This is an exciting opportunity for someone passionate about technology, service excellence, and continuous learning. What You’ll Do Provide first-class IT support across incidents and service requests Manage and prioritise tickets within agreed SLAs Resolve issues at first point of contact wherever possible Support major incidents and VIP requests Maintain accurate ticket updates, categorisation and ownership Contribute to service improvements and knowledgebase content Work closely with wider IT teams to ensure seamless support What You’ll Bring Strong customer service and communication skills Experience in an IT or technical support environment Calm, professional approach in fast-paced situations Analytical mindset with strong problem-solving skills A flexible, positive team-player attitude IT qualifications or ITIL experience (desirable) Apply Pilgrim’s Europe Other Sectors and Industries 67 Jobs The company is part of Company Profile In Short Industry Consumer Goods & FMCG Founded 2023 Location Uxbridge Company size 1000+ About Us At Pilgrim’s Europe, we are united by our collective vision: to be the best and most respected company in our industry creating the opportunity of a better future for our team members, fueling growth for our customers and partners and leading the way on sustainability. We work with 17,000+ of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Pilgrim’s Europe builds on the existing unity of our Pilgrim’s UK, Moy Park, Pilgrim’s Food Masters and Pilgrim’s Shared Services businesses. Together, through our unrivalled capabilities, skills and services, we can drive greater synergies and deliver long-term sustainable growth. We combine industry leading fresh pork, lamb and chicken with some of the best-known and most popular brands. Our portfolio includes authentic chilled and frozen ready meals, snacking ranges, added value and food service products. As Pilgrim’s Europe we can provide even greater opportunities for our colleagues, suppliers, customers and consumers, building on our rich heritage and strong foundations to ensure a successful future. 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