Service Desk Analyst

Job Title: Service Desk Analyst
Salary: £28,498 gross per annum
Hours: Full time
Contract Type: Permanent
Location: On site- Science and Technology Facilities Council, Daresbury, Warrington
This role requires SC Clearance- Please see end of role profile to see eligibility criteria

Together, our scientists, technologists, engineers and business support team explore the unknown and turn what they find into work that changes the world around us. Whether its sending probes into space or finding new ways to treat cancer, everyone here plays a vital role in making a positive difference to society.
Come and discover how much you can achieve when youre surrounded by world-leading experts, encouraged to constantly learn and empowered to explore your curiosity.
Our team delivers and provides first class I.T support and services that underpin our scientific and corporate programme of activities. We are responsible for enabling, assisting, and protecting the work of both the academic and scientific communities at STFC.
You will be providing user focussed support, resolving incidents and fulfilling requests for users based at one of our scientific campuses or working remotely. STFC contains a very diverse workforce who generate a variety of eclectic requests and challenges. As a team, we work together and alongside other technical departments, to achieve solutions, often to quite unique problems.
This role is ideal for someone who has some I.T experience and is wanting to expand their knowledge and future opportunities. You will join a friendly, close-knit team that pools its resources to ensure you are equipped with the information and tools to succeed.
Main Responsibilities:
User support: face to face/remote/telephone/email
User account management
IT procurement
Hardware configuration
Supporting bespoke systems
3rd party support
Windows 10 Desktop Support
Exchange Online (basic)
O365
Active Directory (basic)
I.T security
Documentation
Telephony/Mobiles/MDM
Person Specification
We offer significant development opportunities at STFC, but as a starting point you should be able to demonstrate experience in some of the following:
Windows 10 Desktop Support
O365 Support
User Hardware configuration
Active Directory (basic)
User support: face to face/remote/telephone/email
Specifying user IT equipment
User account management using online tools
If you think you are a suitable candidate and would like to work for this first-class organisation, then please do not hesitate in applying
Our Benefits
UKRI recognises and values employees as individuals and aim to provide a pay and rewards package that motivates staff to perform to the best of their ability. The reward package includes a defined benefit pension scheme, and 30 days annual leave allowance plus 10.5 bank holiday/privilege days and several other benefits.
SC Clearance
The post you are applying for attracts a National Security Vetting clearance, there are further eligibility requirements, for further details at: https://www.gov.uk/government/organisations/united-kingdom-security-vetting
To meet national security vetting requirements, you will normally need to have been resident in the UK for at least 3 years for CTC, 5 years for SC and 10 years for DV prior to the date of application. All DV posts are required to be UK Nationals.
You may still be considered if, for example:
You've been serving overseas with HM Forces or in some other official capacity as a representative of HM Government
You were studying abroad
You were living overseas with parent.
For more information about STFC please visit https://stfc.ukri.org/
You can also visit our careers site https://www.stfccareers.co.uk/
Disability Confident Employer
As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
How to apply
Online applications only preferred for this role. Please submit a CV and covering letter which clearly outlines how you fulfil the criteria specified along with your motivation for UKRI and the role. Ensure that the job reference number is included in the filename description of each document uploaded. Note that failure to address the above criteria or submit an application without a covering letter may result in the application not being considered. Assessment will only be based upon the content of your submitted covering letter and CV and not the experience section of the application.
UKRI seeks to ensure it creates and maintains a system of openness, fairness and inclusion

a collaborative, trusted environment, which is attractive to and accessible to everyone who is interested in developing their career with us.