Service Desk Analyst - Hybrid

Our client are a successful and continually expanding MSP who support a in excess of 350 clients across a variety of sectors within the UK. They have specialised for over 23 years' in Cloud, Infrastructure and security.

They are currently looking for a 1st Line Service Desk Analyst to add to their existing dynamic Support Engineers on their service desk.

If you possess the following and looking for a Company that can support your personal technical development, then, send your updated CV for this fantastic opportunity not to be missed!!

1st Line Service Desk Analyst with MSP experience

• Excellent customer service skills - both written and verbal
• Experience with the Autotask ticketing system (a strong advantage)
• Hands-on experience with Active Directory, Group Policy, Office 365, SharePoint, and Intune
• Basic networking fundamentals
• Prior experience in an MSP environment is essential
• Experience working on a busy service desk
• Client site visits when required
• Experience working in an ITIL environment
• Ability to work rotating shifts between 8:00 AM and 6:00 PM

***Hybrid working (3 days onsite/2 days remote) following successful completion of 3 months induction/probation period.

Location: Wolverhampton

Our client offers a great team working environment, financially supported certifications, career progression plus much more!!