Service Desk Analyst - Room for Advancement

We are eager to add a persistent Service Desk Analyst to join our diverse team at Sword Group in Aberdeen, Scotland, United Kingdom.
Growing your career as a on_site Service Desk Analyst is a great opportunity to develop beneficial skills.
If you are strong in adaptability, leadership and have the right drive for the job, then apply for the position of Service Desk Analyst at Sword Group today!

Are you ready to play a key role in propelling organisations on their data driven journey?

Sword builds foundations across platforms, data, and applications and our people have a shared passion for technology and solving complex business challenges for our customers.

Our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success.  Our people and culture are our highest priority in all we do. Measurable feedback is captured annually to ensure we continue to improve and develop our offering.

If these values are important to you, and you are looking to take the next step in your career with an established and growing company, we’re delighted to share a newly created opportunity to join the Sword team in the role of Service Desk Analyst.

Here’s what your new role will look like:

• You will provide a coordinated, consistent and effective 1st Line IT technical support in a mixed Windows/Exchange environment to end users, resolving problems and issues in-line with documented procedures,
• You will be responding to requests for IT assistance and service from end users, dealing with enquiries efficiently in a polite and courteous manner,
• You will be logging and categorising customer interactions concisely and efficiently, while taking ownership and following these up to completion.

• 1 - 2 years’ experience within a similar 1st Line Support role,
• Excellent customer facing communication skills and the confidence, enthusiasm and drive required to deliver a first-class experience to end users,
• Ability to work under pressure within a busy team environment,
• Understanding of Information Technology set-up, configuration and management utilising Microsoft tools such as Active Directory,
• Excellent written and verbal communication skills.

Our people are supported and encouraged to develop their career with Sword through their own personal learning and development plan, alongside a competitive salary, pension, private health, wellbeing and insurance schemes, a flexible approach to working, and employee assistance programme.

Sword is committed to maintaining a diverse environment and is proud to be an equal opportunities employer.  All applicants receive equal consideration for employment regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

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Benefits of working as a Service Desk Analyst in Aberdeen, Scotland, United Kingdom:

● Learning opportunities
● Room for Advancement
● Generous Compensation