Service Desk Analyst Spanish Speaker

Company : Intec Select Limited

Job Description - Service Desk Analyst Spanish Speaker

Service Desk Analyst (Spanish speaking) – IT Consultancy – £16-18 per hour Inside IR35 – Fully Onsite

Overview:
I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough.

Key Responsibilities:

Communicate clearly and transparently with customers, keeping them informed and confident in the service
Work within established policies and procedures to ensure high standards and compliance
Seek opportunities to enhance the customer experience by identifying improvements to existing processes
Manage incidents involving vulnerable customers with care and sensitivity
Record, investigate and resolve customer complaints promptly, aiming for first-time resolution
Report any policy or process breaches swiftly and accurately
Use various tools and platforms to maintain effective communication with customers
Identify issues through clear and confident communication, and deliver timely, appropriate resolutions
Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion

Skills & Experience Required:

A confident and friendly telephone manner
Strong verbal and written communication skills
Ability to meet and exceed targets
A proactive attitude, comfortable working both independently and in a team
Excellent multitasking and organisational skills
Sharp attention to detail
Fluent in Spanish

Package:

£16-18 per hour Inside IR35
3 month contract (may be extended)
Office based
Collaborative and forward-thinking data culture
Opportunities to work with modern cloud-based data platforms

Original job Service Desk Analyst Spanish Speaker posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Service Desk Analyst Jobs in the UK

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Service Desk Analyst Spanish Speaker

Job Description - Service Desk Analyst Spanish Speaker

Similar Service Desk Analyst Jobs in the UK

Mobile Apps