Service Desk Coordinator

JOB TITLE: Service Desk Coordinator

LOCATION: Wigston, LE18 2BG

Hours -9am to 5pm - 30-minute lunch break. (no hybrid working)

About us:

• JCW Apleona is a reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance
• Close working relationships with high profile clients meaning long term contracts and security
• Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning
• Operating a mobile team of mobile engineers with various skillsets across the UK
• Excellent reputation for delivering quality and high standards of service
• JCW Apleona is a leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating

What we are looking for as a Service Desk Coordinator:

• Good experience of working within an office environment.
• Experience of working within a service desk background is essential.
• Good customer services skills, well presented and articulate with a good telephone manner
• Experience of data entry previously would be advantageous
• Motivated and trustworthy
• Well organised with good IT and administration skills including Excel and Word.

About the Service Desk Coordinator role:

• Taking incoming customer calls / emails
• Logging callouts
• Planning in callouts / quoted works / planned maintenance
• Raising permits
• Using customer portals
• Prioritizing workloads for the engineers within your region
• Raising sub-contractor purchase orders for callouts
• Liaising with office staff / engineers / sub-contractors
• Any other required work within the role

We’ll provide you with full training once you start and make sure that you have everything you need to do a great job.

You will work 37.5 hours per week and you will have access to employee benefits that will be available to you as soon as you start.

We are an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams.

If this sounds like a job for you then click on the apply button and we’ll start the process and if you’re a good match we’ll be in touch to discuss the next steps.

This role will be working for JCW Energy Services, who are part of the Apleona Group