Service Desk Coordinator

We are seeking a highly organised and proactive individual with a passion for outstanding customer service to join a growing service department team based near Elstree. You will support the efficient running of service operations, collaborating with engineers and internal teams to drive quality outcomes.

This is a full-time office-based role working Monday to Friday 8.30-5.30 with 1 in every 4 weekends, when working a weekend you get time off during the week.

Key Responsibilities as a Service Desk Coordinator:

• Plan and coordinate reactive jobs to meet SLAs.
• Ensure legal compliance and timely completion of all planned works.
• Monitor project scope, cost, and resource allocation to maintain quality standards.
• Support service desk operations, ensuring smooth communication and workflow.
• Highlight and address concerns promptly with management.
• Assist with contracts, focusing on process efficiency and team collaboration.
• Manage resources, plan job schedules, and prioritise emergency work as needed.
• Maintain accurate data for reports and ensure customer satisfaction.

Qualifications/Skills required for the role of Service Desk Coordinator:

• Strong organisational and communication skills with a focus on time management.
• Excellent reporting and analytical skills.
• Ability to collaborate cross-functionally and operate effectively in a team environment.
• Proficient with computer systems and learning bespoke software.
• Positive, proactive attitude with the ability to work under pressure.

Personal Qualities required for the role of Service Desk Coordinator:

• Enthusiastic, resilient, and adaptable.
• Ability to find solutions and work with a "can-do" attitude.

This is an exciting opportunity to be part of a dynamic team in a fast-paced environment with plenty of opportunities for personal growth and development!

If you are driven by results and enjoy problem-solving, apply today!


Thank you for your application. For more Information on the role please contact Kirsty on or at . Should your application be unsuccessful, your CV will be kept on file for future vacancies.