Service Desk Coordinator

Exciting Opportunity to Join a Thriving Business in Lowestoft!

Hales Group are recruiting a Service Desk Coordinator to support our client in Lowestoft. You will work within a fast-growing global organisation, your primary objective is to deliver exceptional customer service and provide crucial administrative support.

With rapid global growth underway, there's never been a better time to join their journey. You’ll be at the heart of a team that ensures customer issues are resolved swiftly and professionally, leaving every interaction feeling valued and positive.

Service Desk Coordinator duties will include:

• Be the first point of contact for customers; building excellent working relationships ensuring that issues are always dealt with promptly and efficiently.
• Operate and maintain the CRM System, ensuring that correct information is up-to-date and accurate.
• Processing incoming sales orders and sales return orders.
• Troubleshooting incoming calls, providing simple fixes and when necessary logging engineer visits.
• Logging engineer visits and coordinating their schedules as needed.
• Documenting end user locations for equipment or services.
• Ensuring you are following up with their service calls and installations, ensuring customer satisfaction.
• Scanning and accurately linking unit detail paperwork to the computer system for records management.
• Liaising with relevant team to arrange equipment movements between sites.

To be considered for this Service Desk Coordinator role, you must;

• Proficient at task prioritisation, and capable of managing multiple responsibilities efficiently.
• Demonstrates a proactive approach to tasks and challenges
• Good telephone manner and communicate effectively with customers.
• Experience of computer order entry and CRM Systems ( Microsoft Navision / Salesforce ideally)
• You can work effectively as part of a team or independently, as the situation demands.
• Experience working in a fast-paced office setting.

LOCATION: Lowestoft
DURATION: Permanent
PAY: £28,000 to £30,000 per annum
HOURS: 08:30 - 17:00 Monday to Friday

If you feel you have the relevant skills and experience to succeed in this position, please apply with your current CV.

Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.