Service Desk Coordinator

Service Desk Coordinator Job Overview:

We are seeking a highly organised, detail-oriented and proactive (Fire and Security) Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, supporting and managing our busy service desk operations and ensuring a smooth, efficient service for both clients and engineers.

The Service Desk Coordinator will play a vital role in delivering exceptional customer service, maintaining strong client relationships, and supporting the overall effectiveness of our service operations.

Service Desk Coordinator Key Responsibilities:

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Acting as the first point of contact for clients

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Scheduling maintenance visit requests

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Coordinating the dispatch of service engineers

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Supporting the daily diary and ensuring it is managed effectively and logistically

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Ensuring timely, professional and clear communication with customers

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Scheduling quoted works

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Scheduling revisits and fault call-outs

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Closing jobs accurately and in a timely manner

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Providing ongoing support to engineers

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Ensuring equipment and materials are ordered and allocated to jobs

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Liaising with the ARC (Alarm Receiving Centre)

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Assisting Key Accounts as required

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Providing administrative and operational support to the Service Desk Manager

Service Desk Coordinator Work Schedule:

The Service Desk Coordinator role is a full-time, office-based position to ensure seamless service coverage and continuity. The role is based in Camberley, Surrey.

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Monday – Friday (excluding Bank Holidays)

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08:30 – 17:00

Service Desk Coordinator Benefits:

* 20 leave days per annum increasing with service

* Additional day off for your Birthday

* Free gym membership

* Company events

* Free parking

* Workplace Pension Scheme
Only candidates based in UK and eligible to work in UK are allowed