Service Desk Engineer

Service Desk Engineer - £30,000 | Onsite in Leicestershire (Hinckley)

Full-time | 5 days a week onsite

Our client is hiring for a Service Desk Engineer to be the first point of contact for all things IT in a busy office in Hinckley, proving both first and second line support to circa 120 users. If you're passionate about tech, enjoy solving problems, and want to develop your IT career in a hands-on, fast-paced environment, they'd love to hear from you.

What You'll Be Doing:

• Acting as the go-to for all end-user IT support, managing and resolving incidents via our Helpdesk.
• Supporting both on-premise and cloud-based infrastructure.
• Assisting with network troubleshooting (LAN/WAN, VPN, firewalls).
• Managing Active Directory accounts and basic Group Policy tasks.
• Setting up and maintaining user equipment: laptops, desktops, mobile devices, etc.
• Delivering IT inductions to new starters and maintaining IT documentation.
• Collaborating with 3rd-party providers and supporting ongoing IT projects.
• Providing occasional out-of-hours support when required.

What You'll Bring:

• 2+ years experience in an IT Support or Service Desk role.
• Good knowledge of Windows 10/11, TCP/IP, Group Policy, Active Directory.
• Awareness of Windows Server (2016/19/22).
• A proactive approach with excellent communication and documentation skills.
• A genuine interest in learning and staying up to date with new technologies.

Bonus Points For:

• Familiarity with ITIL principles, Microsoft 365, Azure, VLANs, Hyper-V.
• Certifications such as CompTIA Network+ or ITIL Foundation.

Why Join?

This is a fantastic opportunity to grow your IT skills and gain exposure to a broad mix of infrastructure and user support in a close-knit team. Based fully onsite in Hinckley, Leicestershire, you'll be right at the heart of our operations and make a real impact.

RSG Plc is acting as an Employment Agency in relation to this vacancy.